Technical Support Specialist - III*
Technical Support Specialist - III*
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a skilled and proactive IT CSE Program Specialist to support a variety of IT initiatives and team priorities aimed at driving enterprise-wide change enhancing stakeholder engagement and fostering a culture of continuous improvement. This role is ideal for a professional with strong communication project management and change management capabilities.
Assignment Details:
- Location: ClientBusiness Services Center (GBS) Raleigh NC
- Schedule: Onsite Tuesday Wednesday Thursday if based in the Raleigh/Durham area; with remote work on Monday and Friday. Willing to consider remote candidates.
- Hours: Must be able to flex hours to accommodate occasional evening meetings with company headquarters on the west coast.
- Reporting: Direction and alignment provided by the IT CSE Lead and assignment manager based in Raleigh
Key Responsibilities:
This contractor role will support the Governance Risk and Compliance (GRC) transformation initiative. The individual will collaborate closely with the Office of Ethics and Compliance as well as the G&A IT and ServiceNow delivery teams to enhance ServiceNows Integrated Risk Management (IRM) platform. Key responsibilities include expanding IRM features and driving user adoption.
Though primarily responsible for the GRC transformation initiative the contractor will also provide support on other CSE initiatives as needed. All work will include:
- Program & Project Support: Lead and contribute to IT initiatives by coordinating planning execution and delivery of communications and change management activities.
- Change Management: Apply and enhance standardized change management practices across IT programs. Maintain tools templates and processes to support consistent and audit-ready deliverables.
- Communications Strategy: Develop and manage internal communications including newsletters campaign messaging and stakeholder updates. Collaborate with IT and communications teams to ensure alignment and clarity.
- Stakeholder Engagement: Facilitate feedback loops through surveys focus groups and other listening mechanisms. Use insights to inform continuous improvement efforts.
- Performance Measurement: Track and report on key metrics related to engagement adoption and program effectiveness. Provide regular updates to leadership and project teams.
Qualifications:
- Bachelors degree preferred (Communications Business Social Sciences or related field)
- 5 years of experience in program/project management and communications ideally within IT HR or Marketing functions
- Strong writing editing and storytelling skills; experience with technical writing and generative AI tools is a plus
- Proficiency in Microsoft 365 tools and platforms
- Experience managing internal communications and social media content
- Familiarity with IT concepts and technical subject matter
- SEO writing experience is a plus
Additional Details
- Managers Requested Bill Rate : (No Value)
- Onsite Offsite : Onsite
Employment Type
Remote
Company Industry
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
