General Manager- Operations Distribution

The Opportunity

The General Manager oversees all customer interfacing operations in the fulfillment center including Inbound Learning Maintenance Product Storage Waving/Picking Packing QA IC Transportation Order Fulfillment and Returns. You will be responsible for overall site leadership and operational performance and engaging and developing all leaders on the leadership team. You will report to the VP of Fulfillment and work onsite at HSN- Piney Flats. You will manage the senior operational leaders and department leaders as well as site P&L.

Who We Are

QVC Group empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products from home and fashion to beauty electronics and jewelry and we connect shoppers to interesting personalities engaging stories and award-winning customer service. QVCG reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services websites mobile apps and social pages.

Your Impact

• Manage a multi-shift 7 day per week variable volume fulfillment operation including inbound learning maintenance outbound returns processing and associated related areas.
• Responsible for operational leadership as it relates to Safety Cost per unit productivity/UPH and fixed and variable expenses associated with fulfillment operations.
• You will lead teams in ways to guide a safe working environment for employees culture of continuous improvement and waste elimination and maximize employee engagement throughout to ensure the site remains union free.
• Develop and implement short-term and long range goals and operational plans to achieve designated site goals while maintaining or increasing site efficiency.
• You will determine what improvements can be made which allow for cost reduction increased speed and improved customer service. Elimination of waste and 5S Implementation is the focus through leading and promoting Kaizen and a culture of continuous improvement daily.
• Lead projects to optimize cost of transportation while ensuring high quality and speed of delivery in partnership with vendors and internal groups including major capital and information system projects.
• Lead network wide programs as requested to lead overall network improvement and participate in network or company-wide activities as a representative of the site and customer logistics.

What You Bring

• Operational experience including leading complex operations and working to improve operations to reduce costs improve customer service and maximize quality both internally and externally.
• Experience motivating leaders to get the most of their people while maintaining a highly engaged workforce and creating safe work environments.
• Financial and budgeting skills P&L experience
• Detailed experience in fulfillment systems (WMS WCS TMS YMS) and experience improving operational systems maximize operational effectiveness.
• Experience reporting and using Excel (can perform complex functions) to make business and operation decisions
• Bachelors Degree in Business Supply Chain or Engineering required
• 10 years leading large-scale distribution operations with 5 years experience leading leaders in a large-scale distribution operation

#LI-KW1 #LI-Onsite #Onsite

If you enjoy being a part of a team creating experiences and delighting customers youll love it here. If youre excited about retail media social live streaming technology customer service design and more youll find amazing projects to work on.If you want to grow professionally and learn every day youll thrive with us. If you appreciate a company committed to inclusion and belonging for all youll be amazed at whats available for our team members. We offer a comprehensive Total Rewards package including competitive compensation health care benefits starting on day 1 401(k) paid time off tuition reimbursement employee assistance program parental leave paid volunteer hours company discounts and much more. Best of all working with QVC Group means friendly teams ambitious projects and fast-moving careers!

For QVC Group our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress Act With Empathy Be Brave Embrace the Future and Do Whats Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.

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