Card Fraud and Chargeback Senior Team Lead
Card Fraud and Chargeback Senior Team Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Card Disputes Function Manager will oversee two teams within Spend Operations in Austin Texas: Card Fraud and Card Non-Fraud Disputes. This role involves leading high-performing teams contributing to strategic planning and ensuring operational excellence in the Card Disputes domain.
Responsibilities:
- Take ownership of two teams: Card Fraud and Non-Fraud.
- Contribute to the definition scoping and execution of long-term plans and objectives in coordination with relevant Product teams and stakeholders.
- Support domain growth with expertise and influence over relevant stakeholders.
- Plan team capabilities skills and capacity development focusing on processes quality assurance regulatory compliance and workforce management.
- Foster a risk-aware culture ensuring secure and compliant operational processes and team alignment.
- Collaborate with other functions and teams to achieve larger-scale impact and align on overall vision.
- Measure monitor and improve team performance (KPIs) providing regular feedback and visibility at the company level.
- Ensure adherence to reporting responsibilities quality procedures and service level agreements.
- Lead significant cross-team projects requiring material decisions and project management.
- Manage team operations and processes and participate in budget management.
- Develop team leads support them in building strong teams and foster leadership and independence within teams.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
