Guest Experience Butler
Guest Experience Butler
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Job Description
This key role encompasses a spectrum of responsibilities from arrival in-house and departure arrangements. Reporting to the Butler Manager and Front Office manager on duty the role ensures that the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties.
The Guest Experience Butler will act as the epicenter of the department orchestrating front-of-the-house butler and front office services for a seamless guest experience. Mainly in charge of guest experience personalizing interactions in person with the aim to guide guests throughout their stay.
An ambassador of the hotel he or she will take the lead in ensuring the guest experience during the guest stay journey is well harmonized. A well-rounded and skillful individual he or she possesses general understanding in front office housekeeping and food & beverage concierge and other touch points.
Qualifications :
Previous experience in front office concierge guest experience is preferred.
Strong organizational skills and the ability to maintain performance under high pressure.
Excellent communication skills both written and verbal including record-keeping and endorsement.
Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs.
Creative and service oriented with keen eye for detail.
Results driven with the ability to demonstrate initiative and work under minimal supervision.
Working knowledge of relevant software (Property Manager System MS Office Suite) - Prior knowledge of specifically Opera Alice (or other itinerary building software ie SpaSoft etc.) and HotSoS is preferred.
Additional Information :
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Excellent Company benefits including medical dental vision and life insurance.
- Personalized development opportunities across Accors extensive brand portfolio.
- Ability to make a difference through our Corporate Social Responsibility activities
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
