Account Manager
Account Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Full-time position Standard business hours (MonFri 8am5pm)
Flexibility and occasional on-call availability required due to the 24/7 nature of logistics.
Key Responsibilities
- Customer Relationship Management
Serve as the primary point of contact for customers. Build maintain and grow strong relationships by delivering exceptional service and proactively addressing concerns. - Load and Order Management
Manage customer freight from booking to delivery. Ensure accurate data entry in TMS and monitor load status to ensure timely updates and resolution of any issues. - Quoting and Pricing
Prepare customer quotes negotiate competitive rates and manage bids on spot boards to maintain profitability and service standards. - Revenue and Account Growth
Identify opportunities to grow revenue margin and load volume within existing accounts while supporting new business development and onboarding efforts. - Operational Problem Solving
- Collaborate with internal teams to resolve shipping delays carrier issues or customer complaints. Monitor KPIs and adjust strategies for continuous improvement.
Qualifications :
- College degree in Business Logistics Supply Chain or related field is beneficial but not required
- Previous experience in logistics freight brokerage or customer service preferred
- Proficiency in logistics platforms such as McLeod MercuryGate E2open
- Familiarity with TMS systems and supply chain operations
- Proficient with Microsoft Office Excel and Power BI
- 2 years in a similar account management or logistics role recommended
Additional Information :
Work Environment
- Office setting with a fast-paced high-activity environment
- Occasional travel for customer site visits or strategic meetings
- Standard 40-hour workweek with potential for extended hours during peak time
Salary: 55k-65k
- Paid Time Off: Accrue up to 5 days PTO in first year; 2 weeks vacation plus 1 additional week PTO after the first anniversary
- Insurance: Medical Dental Vision Life Insurance and Disability coverage
- Additional Benefits:
- Doc-On-Demand
- Tuition Reimbursement
- Paid Volunteer Day
- Employee Assistance Program (EAP)
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
