Assistant Store Manager (Central Village)
Assistant Store Manager (Central Village)
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5-10years
50000 - 50000
1 Vacancy
Job Description
Our client is a luxury fashion house. They have been considered one of the worlds most prominent fashion houses and known for its modern and iconic pieces for all mankind. Today they market a broad range of womens and mens ready-to-wear products leather goods shoes and accessories.
Position: Assistant Store Manager
As an Assistant Store Manager you will stand at the very centre of our organization driving customer relationships and sales management while leading encouraging and monitoring the Sales team to achieve store business objectives. You will act as a BRAND Ambassador by promoting the values and the ambitions of the brand within the market place while being a dynamic and inspiring leader with a genuine customer centric attitude and strong skills in building relationships with BRAND customers.
You will also be a role model that your team members can learn and draw inspiration from and you will proactively provide guidance and mentorship to those who need it.
You will be responsible for the following:
The Role
Build relationships with each customer that begin with the quality of their welcome when they walk into a store and is extended to the gestures and rituals of the selling ceremony and even beyond the visit and transaction itself
Be the trusted advisors of fashion and style offering suggestions and alternatives to the customer using the highest levels of sophistication and service
1. Customer Understanding & Engagement
Develop and maintain solid and trustworthy customers relationships
Collaborate with local Marketing/CRM teams to develop and carry out initiatives developed to activate specific clients segments and achieve targets
In partnership with the local Marketing/CRM referent socialize and implement a strong clienteling initiatives aligned with the BRAND Brand Strategy to strengthen customer relationships and increase customer spending;
Insure the Selling Flow is consistently executes. Act as a role model using storytelling to develop an emotional connection for customers with the brand and promote brand loyalty;
Act as a Sales Leader playing a leadership role on the sales floor whilst ensuring the highest level of customer experience;
Create a welcoming and inclusive environment for all customers by aligning with the BRAND Code of Ethics and holding others accountable to them
2. Business Development and Sales Management
Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring stores profitability;
Build up a network to promote brand awareness and develop business using all relevant data and the benchmarking of competitors;
Lead the team on the sales floor during daily store activities to optimize team member productivity and make sure additional selling and cross-selling skills are known and mastered;
Analyse external market trends and store results to propose new ideas for business development of each product category and MTM initiatives;
Partner with local Merchandising team providing effective feedback on products and collections to grow the local business
3. Team Development
Attract the best profiles through networking and market scouting . Facilitate the on- boarding plan for every new employee;
Identify in-store training and development needs and coach store team to develop competencies and support their growth
Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment;
Motivate and engage the team by maintaining high performance standards providing regular and constructive feedback
Implement effective solution/resolution for all employees relations issues in collaboration with HR and Area Retail Manager
4. Brand Presentation
Support the Management team by actively communicating customer product and other store information to the broader store team to ensure customer and business needs are met. Ensure junior team members have a good understanding of these concepts and assist in guiding them where necessary
Role model good team work to enhance the overall team moral to create an enthusiastic and engaged sales force environment
Support the orientation and integration of new staff through acting as learning coach or buddy as assigned by the Store Manager
Train other team members on new products as assigned by the Store Manager
5. Store Operations
Ensure the store applies compliance requirements to all areas of operational activity: loss; asset protection; inventory control management;
Ensure consistent and high standards MTM in-store operation to excel in MTM services;
Assess monitor and improve store s alteration standards through managing store customer advisors and tailors;
Ensure usage of digital services to increase business opportunities and improve customer service.
Requirements
A consistently customer-centric focus with a demonstrated ability to continually exceed superior standards of customer service
Previous experience managing a team in a retail sales environment
High standards of personal grooming in accordance to BRAND uniform and grooming standards and guidelines
Good communication skills - proficient in both English Mandarin is a plus with the ability to develop rapport and form relationships at all levels
Exllent communication skills proficient in Thai language for speaking listening writing
Organised with an attention to detail and a passion for sales
Prior retail/sales experience (menswear/suiting preferably) necessary
Benefits
Employment Type
Full Time
