Guest Service Agent
Guest Service Agent
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Job Alert
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a part time Guest Service Agent who is passionate about providing excellent customer service to join the team.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay from smooth check-ins and check-outs to insights on the local attractions and eateries you will be remembered for your superb customer service and positive energy.
Key Responsibilities Include:
- Provide a warm and friendly reception to guests upon arrival ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
- Maintain clear and courteous communication with guests colleagues and stakeholders across various channels including in-person phone and email to provide exceptional service.
- Oversee the accurate processing of guest reservations updates and special requests utilising property management systems to ensure seamless scheduling and availability.
- Act as a primary point of contact for guests throughout their stay offering prompt assistance resolving issues and providing personalised recommendations to enhance their experience.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
