Advisory Solution Consultant, ITOM

Company

Work matters. Its where we spend a third of our lives. And the workplace of the future is going to be a great place. Were dedicated to bringing that to life for people everywhere. Thats why we put people at the heart of everything we do.

People matter. Our people have a passion for learning building and innovating. Whether youre an engineer a sales professional a finance professional or anything in-between our roles aim to provide each person with meaningful impact and plenty of space to grow.

ServiceNow is seeking an IT Operations Management (ITOM) specialist with a focus on IT Datacentre technologies and enterprise architecture initiatives for service modelling discovery event management asset management cloud automation and orchestration on the ServiceNow platform. The ITOM specialist will provide strategic and technical hands on expertise to support customers with product and solution leadership during pre-sales engagements. The ITOM specialist will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power flexibility and ease-of-use of IT Operations Management on the ServiceNow SaaS platform.

What you get to do in this role:

• Create and contribute to sales campaigns focused on IT Operations Management leveraging IT Datacentre technologies and enterprise architecture initiatives with ServiceNow applications that focus on service modelling event management and discovery.
• Contribute and maintain a showcase of ITOM solutions created on the ServiceNow platform.
• Create and own programs that enable Solution Consultants to demonstrate the value of IT Operations Management on the ServiceNow platform.
• Strong alignment with product management and engineering teams on roadmap and field feedback.
• Assist the sales personnel in the qualification of Enterprise customer needs and performing pre-demo needs analysis
• Provide mentoring and training to peers and other colleagues in the organization.
• Demonstrations of the product both standard and tailored to prospects and existing customers both onsite and via Zoom
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and Proof-of-Value/Proof-of-Concept
• Supporting Marketing events user conferences trade shows webinars etc
• Staying current on competitive analyses and understanding differentiators between the company and its competitors.
• Responsible for understanding business and technical problems addressed by the products including key regulations business drivers evolving business needs security etc.
• Serve as regional team lead to lead practice activities when called upon.
• In conjunction with Sales Personnel and Professional Services conduct transition briefing - communicate commitments expectations etc in preparation for deployment

• Act as the ServiceNow subject matter expert at Executive briefings / marketing events

Qualifications :

To be successful in this role we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
• An understanding of enterprise architecture domains
• Experience with integration observability automation and orchestration technologies e.g. Amazon API VMware automation Puppet Chef Ansible
• Experience with AI-enhanced IT Operations (AIOps) Agentic AI and Machine Learning
• Experience with discovery technologies e.g. Tanium Tenable Qualys ADDM BMC Helix
• Experience with event management platforms e.g. Splunk Datadog Dynatrace
• Experience of service oriented and distributed application architecture in the enterprise (web services data access and persistence client/server etc)
• Experience with cloud platforms such as AWS Azure and GCP
• Experience in storage network and compute of enterprise environments
• An understanding or experience with CMDB implementations
• Experience scripting with one or more scripting languages or protocols e.g. PowerShell Perl wmi ssh python JavaScript Xpath SNMP
• Pre-sales experience IT Operations Management experience would be advantageous (Tool or process).
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Technical or practice team lead in previous roles
• Exceptional communication and presentation skills to include technical and business concepts.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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