Bellman

We are seeking a professional and customer-focused Bellman to join our team in Singapore Singapore. As a Bellman you will be the first point of contact for our guests providing exceptional service and ensuring a positive experience from arrival to departure.

• Greet and welcome guests upon arrival assisting them with luggage and escorting them to their rooms
• Provide information about hotel amenities local attractions and transportation options
• Assist guests with special requests and ensure their needs are met promptly and efficiently
• Coordinate with front desk housekeeping and concierge teams to address guest inquiries and concerns
• Manage luggage storage and retrieval for arriving and departing guests
• Maintain cleanliness and organization in the lobby and entrance areas
• Handle guest transportation requests and arrange for taxis or other services as needed
• Ensure the security of guest belongings and maintain accurate records of stored items
• Promote hotel services and facilities to enhance guest experience and drive additional revenue
• Respond to emergency situations and assist with evacuation procedures when necessary

Qualifications :

• Previous experience as a Bellman in a hotel or similar hospitality setting preferred
• Excellent communication and interpersonal skills with a friendly and professional demeanor
• Strong customer service orientation with the ability to anticipate guest needs
• Physical fitness to lift and carry luggage stand for extended periods and move throughout the hotel
• Thorough knowledge of local area attractions and transportation options
• Basic computer skills for managing guest requests and using hotel management systems
• Ability to work flexible hours including evenings weekends and holidays
• Multilingual abilities are a plus especially in languages common among our international guests
• Team player with the ability to collaborate effectively with other departments
• Ability to remain calm and professional in high-pressure situations

Additional Information :

• 5-day Work Week.
• Duty Meals are provided.
• Heartist F&B Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit Dental/Optical/Vacation Expenses.
• Comprehensive Medical & Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.

Remote Work :

No

Employment Type :

Full-time