Croatia & Slovenian Speaker - Retention
Croatia & Slovenian Speaker - Retention
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Job Description
This is a remote position.
osition: Remote Retention Agent
Location: Remote (must be based in Europe)
Languages Required: Fluent in Croatian Slovenian or Serbian good level of English
Industry: Forex / Financial Services
Employment Type: Full-Time
Responsibilities
Manage and build long-term relationships with clients from Croatia Slovenia and Serbia.
Provide ongoing support to existing traders ensuring customer satisfaction and retention.
Contact clients via phone email and chat to encourage continued activity and deposits.
Educate clients on trading platforms tools and market trends.
Identify client needs and provide tailored solutions to maximize retention and trading volume.
Ensure compliance with regulatory requirements and internal company policies.
Achieve monthly targets for retention deposits and client satisfaction.
Requirements
Requirements
Fluent in Croatian Slovenian or Serbian (native or near-native level).
Good command of English (both written and spoken).
Proven experience as a Retention Agent Account Manager or similar role in the Forex industry (minimum 6 months).
Strong sales and negotiation skills.
Excellent communication and interpersonal skills.
Ability to work remotely in a structured and professional manner.
Familiarity with trading platforms (MT4/MT5 WebTrader) and financial markets is a plus.
Benefits
What We Offer
Competitive base salary high commission structure.
Opportunity to work for a very large and established Forex company with global presence.
Remote work flexibility.
Career growth opportunities within the group.
Ongoing training and professional development.
Supportive international team environment.
Requirements Fluent in Croatian, Slovenian, or Serbian (native or near-native level). Good command of English (both written and spoken). Proven experience as a Retention Agent, Account Manager, or similar role in the Forex industry (minimum 6 months). Strong sales and negotiation skills. Excellent communication and interpersonal skills. Ability to work remotely in a structured and professional manner. Familiarity with trading platforms (MT4/MT5, WebTrader) and financial markets is a plus.
Education
Retention
Employment Type
Full Time
