New Patient Team Representative - Virtual Assistant
New Patient Team Representative - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is hiring on behalf of our U.S.-based healthcare partner for the role of New Patient Team Representative. This is a remote contractor role where you ll play a vital part in supporting patients at the very beginning of their care journey.
About Our Partner
Our partner s mission is to guide their community toward an active independent lifestyle. Their team is built on values that shape everything they do:
Humble Confidence Knowing your talents and successes without needing to shout them
Integrity Doing the right thing with sincerity and strong moral principles
Exceeding Expectations Striving for growth never settling for the status quo
Contagious Positivity Bringing energy and joy to every interaction
Extreme Ownership Taking responsibility without excuses for yourself and your team
As a New Patient Team Representative you ll ensure that new patients are onboarded smoothly referrals are processed accurately and communication across patients providers and team members is efficient and professional.
Responsibilities
Process new patient referrals and make sure all documentation is accurate and complete
Verify insurance eligibility and keep referral logs updated
Upload track and organize medical documents in the system
Coordinate with patients providers and internal teams via phone chat and email
Handle faxes tasks and provider requests promptly and with precision
Keep patients on schedule by ensuring evaluation appointments are set up correctly
Help maintain smooth team communication through daily updates
Requirements
2 years of experience in insurance verification and authorization
Strong knowledge of Medicare Medicaid commercial insurance and referral/authorization processes
Excellent attention to detail organization and time management
Proficient with Microsoft Office (Word & Excel) and comfortable with EMR systems
Professional communication skills and the ability to remain calm under pressure
Bonus: Prior physical therapy or healthcare experience
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
