Salesforce AMS (Senior Manager)
Salesforce AMS (Senior Manager)
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Salary Not Disclosed
1 Vacancy
Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
SalesforceManagement Level
Senior ManagerJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.As a Salesforce consulting generalist at PwC you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
AbouttheRole
Operations
- ManagetheAMSteamandresourceallocationincluding:
- Raiseresourcingrequestsinternallybasedonthedemand
- AssignticketsonJIRAtoresourcesbaseontheiravailabilityandbandwidth
- Consolidateeffortsofresourcesperclient/perengagement/permonthforreporting
- OnboardnewresourcestoclientaccountsandmanageinternalKTsandHandovers
- ManageCRapprovalsincludingobtainingclientapprovalonestimatesandtimeline
- JIRAMaintenance-UpdateJIRAwithnewagentsclientsadditionalfieldsandreportsonneedbasis
- PlanperiodicReleaseManagementactivities
- Internal-ProjectcodecreationAMSratesdiscussionlicensesrenewaldiscussionwithvendorandotherad-hocAMSoperationsmatters
- ProjectPlan-EffortestimationResourceplanningandtimeline
- Commercials-PrepareJBTgetinternalapprovalsandsharetheBudgetaryQuotewithclient
- -daysetc.
Governance
- EnsureSLAisadheredtoasperagreementwiththeclient
- EnsuretimelinesforCRdeliveryismet
- ConductWeekly/Bi-monthlyStatusReviewcallstotrackticketsstatusandaddressissues/concernsraised(ifany)
- ManageEscalationsandDelays
MonthlyUtilisationandReporting
- Validatetheresourceeffortsspentontickets
- PrepareandsubmittheMonthlyUtilisationreportanddetailedeffortsbreakdowntotheclient
- NegotiationsandjustificationsontheUtilisedhours
BillingandInvoicing
- Client-Raiseinvoicestoclientandfollowuponthepayments
- Managethevendorlicencerelatedinvoices()
- PwCTerritories-Interfirmbillingsandreconciliationofhours
- CRs-Raiseinvoicesbasedontheagreedpaymentmilestones
ManagingContractors/Agency
- ApprovethetimesheetsofContractors
- Managepaymentstovendors-Approval&Paymentvouchers
- Contractroll-outandextensionsofcontract
Upsell/BDwork
- IdentifythepotentialopportunitiestoupsellAMSservices
- SupportdevelopmentofAMSproposalandpitch/demo
- KeepclientsupdatedonnewdevelopmentsinSAP/Oracle/Salesforceandprovidedemo(ifneeded)
AboutYou
Youarelikelyagoodfitwiththefollowingkeyattributes:
- Degreeholder()
- Requiredskills:salesforcemanagedservices/applicationsupportexperience
- Minimum7to12yearsofrelevantexperienceideallyinConsultingrelatedtosalesforce.
- Musthaveatleast3or5yearsleadexperience.
- Hasactualmanagedserviceexperienceinanyofthesalesforceplatformssuchassalesserviceexperiencehealthormarketingcloud.
- Hassales/businessdevelopmentexperienceinSalesforce
- Abilitytosolveproblemhigh-levelsoftwareandapplicationissues.
- CanworkinahybridsetupofficeisbasedinMakatiCity.
#PwCSEACPH
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Application Software Business Model Development Business Process Modeling Business Systems Coaching and Feedback Communication Creativity Developing Training Materials Embracing Change Emerging Technologies Emotional Regulation Empathy Enterprise Integration Enterprise Software Implementation Research Implementation Support Inclusion Influence Innovative Design Intellectual Curiosity IT Infrastructure 25 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship
Government Clearance Required
Job Posting End Date
August 30 2025Required Experience:
Senior Manager
Employment Type
Full-Time
