DescriptionOverview
Oracle Global Service Center (GSC) is a unit within oracle that establishes long-term relationships with many of Oracles customers through annuity-based service contracts and project-based one-time services. It is an offshore Hub that will cater to the needs of all Service entities across Oracle globally. GSC team sells from a broad IT-services portfolio in both the fixed price and T&M basis. GSC services are typically requested by large Oracle customers that require the utmost attention to real mission-critical applications and processes. GSC covers the majority of large-scale Oracle customers.
Oracle Global Service Center provides unmatched tailored support that ensures organizations Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete all while coexisting within your IT environment.
We ensure that our customers get the maximum value from their investment in Oracle Products and Services. This consolidation exercise and the associated scale brings in many benefits to Oracle as well:
- As a Center for Innovation make quicker progress on Tooling & Automation.
- As a Center of Expertise efficiently build scalable solutions.
- Effective offshore hiring through centralized intake and growth plans.
- Reduced attrition through better growth opportunities for our team
This change will mean increased work diversity improved growth opportunities and an enriched learning environment.
ResponsibilitiesWhat Youll Do
- Work with Kubernetes Oracle Cloud Infrastructure Ansible Prometheus Grafana Java Python and other modern SaaS technologies
- Participate in projects involving people of many different disciplines: Engineering Cloud Networking CI/CD Project management Monitoring alerting etc.
- Demonstrate a deep understanding of Linux networking CI/CD and large cluster management and automation.
- React to production deficiencies by continuously implementing automation self-healing and real-time monitoring to production systems
- Partner with the distributed team in prototyping new platform services
- Able to work in a distributed team across the globe
- Stay informed of new technologies and Innovate.
What Youll Bring
- Bachelor or Master degree in Computer Science / Electronics / Electrical Engineering or equivalent
- 3.5 to 6 years of experience in DevOps Site Reliability Customer Support and Incident and Problem management
- Prior experience with Oracle Cloud Infrastructure AWS Google Cloud Platform Azure or equivalent
- Excellent customer support experience
- Problem Incident and change management
- Excellent debugging/ Troubleshooting skills using Linux Kubernetes Cluster management.
- Monitoring and Alerting Experience using
- Elastic Log Stack Kibana
- Prometheus and Grafana
- Scripting experience using Python Ansible
- Good understanding on Change and Incident management processes
- Ability to both work independently with minimal direction and to collaborate effectively with local or remote teams with a strong customer focus
- Knowledge of RDBMS SQL/PLSQL Oracle Enterprise Manager Agile (Kanban) will be a big plus
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Required Experience:
Contract