ABOUT THE COMPANY:
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.
ABOUT THE UNIT:
Ninja Restock is an operational and account management team in Ninjavan Philippines that provide stock and inventory distribution logistics that provide co-load or pay per space model and a streamline cold chain logistics offering comprehensive solutions for maintaining the integrity and quality of temperature-sensitive goods.
ABOUT THE JOB:
As a Senior Account Manager you are expected to cultivate and nurture strong long-term relationships with key clients while driving business growth and revenue. This entails understanding the unique needs and objectives of each Ninja Restock Ninja Chill client developing tailored solutions to meet those needs and ensuring the successful delivery of services. With a focus on account management business development and strategic planning the role involves identifying opportunities for upselling and cross-selling as well as prospecting for new clients.
Main Duties:
- Build and maintain strong long-term relationships with existing Restock and Chill clients within the Ninja Restock and Ninja Chill portfolio.
- Oversee all aspects of Ninja Restock Ninja Chill accounts including negotiation renewal and ongoing account maintenance.
- Develop and implement strategic account plans for key Ninja Restock clients outlining objectives action plans and performance metrics.
- Identify potential risks or challenges associated with client accounts and develop strategies to mitigate these risks effectively.
- Manage a group of Account Managers Account Executives Document Control Supervisor and Staff within the Ninja Restock and Ninja Chill Teams.
Qualifications:
- A graduate of Bachelors degree in Business Management Economics Management Engineering or any business related courses.
- Proven track record of success in B2B account management preferably within the transport or logistics industry.
- Strong understanding of transport and logistics operations processes and technologies.
- Excellent communication negotiation and interpersonal skills.
- Ability to think strategically analyze data and develop actionable insights and recommendations.
- Proficiency in CRM software Microsoft Office Suite and other relevant tools and applications.
- Demonstrated ability to work effectively in a fast-paced dynamic environment both independently and as part of a team.
Why join us
We have a hybrid work setup and flexible work arrangements to support work/life balance.
We recognize and reward your valuable contribution through a competitive compensation and a series of recognition programs.
We provide Paid Time Offs and Wellness Leaves to support your overall well-being.
Senior Account Manager (Client Retention and Account Management)
