Housekeeping Team Leader/Relief Supervisor
Housekeeping Team Leader/Relief Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Lead by example in the daily cleaning and checking of guest rooms staff areas and public spaces to maintain TRIBEs high standards.
- Take initiative to personalize guest experiences ensuring every stay feels unique and memorable.
- Safeguard guest privacy and belongings delivering service with discretion and care.
- Oversee laundry operations ensuring cost-effective use of linen and assisting with inventories as directed.
- Support team productivity and morale helping to motivate and develop housekeeping team members.
- Coordinate shift activities ensuring procedures are followed and tasks are completed to standard.
- Conduct daily briefings sharing updates priorities and addressing any issues.
- Ensure smooth handovers between shifts communicating clearly and accurately.
- Assist with rostering balancing team coverage with budget and compliance (e.g. visa conditions and working rights).
- Champion training and development supporting skill-building in collaboration with People & Culture.
- Maintain strong interdepartmental communication ensuring efficient room turnover and guest satisfaction.
- Monitor inventory including chemicals linen supplies and uniforms.
- Respond professionally to guest feedback ensuring timely follow-up and escalation when needed.
- Promote safety and compliance ensuring all team members follow WHS standards and emergency procedures.
- Uphold grooming standards conducting daily checks to maintain a polished team presentation.
- Manage lost property procedures ensuring accuracy and accountability.
- Relief Housekeeping Supervisor (In Absence of Supervisor)
In the absence of the Housekeeping Supervisor youll step up to:
- Prepare morning reports (occupied vacant check-outs out-of-order rooms).
- Assist with recruitment and onboarding of new team members.
- Liaise with external contractors for laundry and cleaning services.
- Prepare departmental reports and updates for the Cluster Executive Housekeeper and General Manager.
- Implement strategies to improve guest comfort and team productivity.
Qualifications :
- At least 2 years experience of Room Attendant / Self Checker.
- Passion for interacting with people with the ability to communicate fluently in English.
- Ability to work well under pressure in our fast-paced environment.
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- You must have valid working rights for New Zealand this role is not open to AEWV.
Additional Information :
SO/ BENEFITS
- Staff meal while on shift
- Uniform laundered
- International accommodation and retail discounts across varying Accor Hotels and properties
- Family & Friends Hotel Discounts
- Opportunities for further development and worldwide career progression within Accor
- Annual reward of a free nights accommodation at the hotel and additional perks!
Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process youre welcome to let us know.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
