Guest Services Supervisor (Private Beach Resort)
Guest Services Supervisor (Private Beach Resort)
Posted on :
22-08-2025
Employer Active
1 Vacancy
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Job Description
About Company: Our client is a private beach luxury resort that offers exclusive hospitality services to individual family and corporate clientele.
Job Summary: The company is seeking to hire an experienced Guest services Supervisor to serve as the first impression of the companys resort ensuring that guests feel welcomed cared for and valued.
The successful candidate will manage all guest-facing interactions coordinate with internal teams and act as the central communication hub for delivering seamless hospitality experiences. He/she will also ensure that all activities from guest records to reporting will be managed on ZOHO CRM to ensure structured and efficient operations.
Key Responsibilities
Guest Service:
Warmly welcome and check in guests ensuring smooth arrivals and departures.
Serve as the primary contact point for inquiries (phone whatsapp email in-person).
Proactively anticipate and respond to guest needs ensuring exceptional service delivery.
Handle client complaints or concerns with professionalism and follow-up until resolution.
Maintain accurate guest records in ZOHO CRM capturing preferences and feedback for repeat business.
Up-sell and cross-sell resort services (e.g. dining events recreational activities).
Front Office Administration:
Oversee daily front desk operations (scheduling guest communications reservations).
Provide accurate billing invoicing and payment records through the ZOHO Books system.
Keep management updated on daily guest traffic bookings and occupancy trends via ZOHO dashboards and scheduled Zoom meetings.
Track client feedback service requests and follow-ups within ZOHO or Watsapp providing weekly reports with actionable recommendations.
Cross Department Coordination:
Liaise with housekeeping food and beverages and recreational teams to ensure guest expectations are met.
Receive inventory and procurement updates from the responsible officer; log service impacting issues into ZOHO CRM or TODO and escalate when needed..
Support event coordination by communicating guest- specific needs or preferences to the relevant teams tracking all notes in ZOHO.
Brand Representation and Relationship Building:
Project the image of a high-end resort with polished communication and demeanor.
Build rapport with guests to encourage loyalty repeat bookings and referrals.
Assist in executing promotional campaigns and guest engagement initiatives logging outcomes into Zoho for future reference.
Requirements
Key Requirements:
Minimum of HND or equivalent in Hospitality Tourism or related field.
3 years proven work experience in client service guest relations or hospitality.
Strong familiarity with ZOHO CRM and Hospitality software.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Calm under pressure and problem-solving skills.
Professional approachable and customer-focused personality.
Benefits
Compensation Pay ranges BTW N180k N200k monthly net 2 meals per day and other benefits
Employment Type
Full Time
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