Call Center Representatives- Jomvu,Mombasa
Call Center Representatives- Jomvu,Mombasa
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Job Description
Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system
Contact assigned new customers to welcome them to African Clean Energy.
Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
Daily review and report the operations of the customer calls with CFM.
Resolve customer support cases that hinder the company from receiving payments ensuring timely follow-up and documentation.
Update incorrect or outdated contact information to ensure accurate communication
Conduct customer training for stove usage and for payment model
Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls.
Review the outcomes of the satisfaction and survey calls and report to CFM.
Requirements
Bachelor s degree in Finance Economics Business Administration or a related field
Proven experience in debt collection loan recovery or related call centre credit roles.
Basic understanding of debt recovery strategies and credit processes.
Excellent communication English required Kiswahili essential local dialects a plus.
Analytical mindset negotiation skills ability to work under pressure.
A Bachelor s degree in Business, Marketing, or related fields, a Master's Degree is also desirable. Professional qualifications in Sales and Marketing. At least 10 years extensive experience in senior management level, preferably within the Energy sector. Experience in the Ugandan or East Africa petroleum industry shall be added advantage. Experience in managing budgets effectively, financial management, setting up effective metrics and business processes. Leadership experience with a thorough knowledge of marketing principles, product or service management, sales and business development, and is target driven with the ability to acquire and close contracts. Analytical skills and ability to interpret sales performance and market trend information. Proven ability and experience managing and leading high performance management teams to achieve significant sales revenue targets. Demonstrable experience in strategy planning and execution. The ability to understand changing market dynamics, translating them into an actionable strategy and implementing the strategy to achieve pre-set objectives. Demonstrated strong commercial acumen and a deep understanding of the strategic marketing and selling process.
Education
Bachelor s degree in business administration or Commerce/Economics
Employment Type
Full Time
