Senior IT Support Engineer
Senior IT Support Engineer
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Job Description
Location: Chennai (On-site 5 Days/Week)
Working Hours: 12:30 PM 9:30 PM IST
Collaboration: Work with Global Teams
Experience: 8 Years
Role Overview
We are seeking a Senior IT Support Engineer to provide advanced desktop infrastructure and help desk support to technical and non-technical employees executive management and during corporate events (on-site and off-site). This role requires expert troubleshooting skills enterprise IT knowledge and the ability to work independently while guiding junior team members.
Key Responsibilities
Deploy configure and maintain Windows and Apple systems enterprise software and IT equipment.
Lead troubleshooting and resolution for complex hardware software equipment and mobile device issues via ticketing systems.
Perform upgrades repairs imaging configuration installation and maintenance for PCs Macs operating systems servers drivers and peripherals.
Procure configure and support Apple iOS and Android devices.
Maintain and audit asset management records track office moves and coordinate computing asset deliveries.
Mentor junior IT support staff and act as an escalation point for critical incidents.
Report on service metrics and ensure compliance with service-level agreements (SLAs).
Qualifications & Skills
8 years of experience in IT hardware/software support or equivalent education and training.
Strong expertise with Microsoft OS (Windows Server 2012 Windows 10) Office 365 Active Directory and desktop applications.
Exceptional troubleshooting and problem-solving skills for complex technical issues.
Excellent interpersonal and communication skills for working with both technical and non-technical staff.
Strong organizational skills with the ability to prioritize multiple competing requests.
Certifications such as CompTIA A or Microsoft Certified Professional (MCP) are highly desirable.
Additional Information :
The recruitment process includes online assessments as a first step (English logic design) - we send them via e-mail please check also your SPAM folder
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
