Director, SA&I, India (Quantitative Research)
Director, SA&I, India (Quantitative Research)
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Job Description
Key Accountabilities
In this Role you will work for Customer Success of the Consumer Behavior and insights Practice in India. Key responsibilities encompass delivering with excellence while maintaining delivery standards driving high operational efficiency and a strong sales mindset (support upselling & cross-selling); enabling timely revenue recognition and profitable execution.
- Core Responsibilities
- Lead and Manage a strong customer success delivery team.
- Support the India Sales organization and clients with best in class methodologies deliverables and technical needs.
- Driving expertise in the practice and being the methods champion. Bringing that expertise to the fore in our proposal writing and RFP
- Support the India Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets
- Coordinate and drive cross-training programs in order to maximize solution and delivery excellence expertise and staffing flexibility
- Set and measure a high level of delivery standards driving client satisfaction
- Contribute to meet India revenue targets by supporting repeat sales and timely deliverables
- Coordinate and support with India Vertical business leaders and Client Sales partners on client and project revenue growth retention and profitability
- Represent Customer Success at key client meetings Top-To-Top meetings and key engagements as relevant
- Drive high level employee engagement and retention
- Foster a culture of continuous improvement and accountability to drive organizational efficiency
- Lead and enable industry and thought leadership efforts from the Brand and Media Practice
- Core KPIs
- Team Engagement and Retention
- Increase engagement among customer success associates in the region as measured through Engage results as well as retention of associates
- Regional Revenue for the Practice Area
- Drive repeat sales renewals
- Ensure all delivery schedules are optimized to meet quarterly revenue targets
- NPS
- Ensure sufficient response rate from clients
- Increase/maintain baseline performance
- Support and/or lead key client follow ups and action plans
- EBITDA
- Team Engagement and Retention
Support India lead to:
- Monitor project and solution profitability and leverage time tracking learning to help improve delivery contribution
- Manage W&S Delivery budget through a lens of optimization for India via org design hubbing etc.
- Manage T&E budget through the lens of prioritizing client engagement as well as team performance and engagement
Skillsets
- Strong sense of urgency and accountability to drive client outcomes
- Proven experience in leading a team managing people and developing talent
- Able to work collaboratively with internal & external teams
- Capable to maintain positive client relationships in complex situations & resolve client issues
- Strong logic deductive reasoning problem-solving and critical thinking skills
- Skilled & polished communicator including client presentations
- Able to synthesize data & simplify findings to solve client business issues
- Strong project management skills and ability to manage multiple priorities
- Experience using large data sets to finding insights and make recommendations
- High say-do ratio
Qualifications :
- Proven track record in Market Research leadership roles
- Expertise in (application of) Customer Insight Solutions preferred
- Proven leader of high performing teams
- Bachelors Degree required Masters preferred or equivalent experience
- Strong analytical skills
- Proven sales acumen
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: Work :
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Employment Type :
Full-time
Employment Type
Full-time
