work from home ( married telecaller)
work from home ( married telecaller)
Posted on :
17-08-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
telecaller also known as a telesales representative or phone agent is responsible for contacting potential and existing customers to promote products or services gather information or provide customer support. They play a crucial role in connecting businesses with their target audience generating leads and driving sales. Telecallers typically work in call centers or office environments but some roles may be remote.
Key Responsibilities of a Telecaller:
Outbound Calling:
Making a high volume of calls to potential customers to introduce products explain their benefits and generate interest.
Inbound Handling:
Answering incoming calls from customers addressing their inquiries resolving complaints and providing support.
Lead Generation and Qualification:
Identifying potential customers gathering information about their needs and qualifying them as leads for sales teams.
Sales and Conversion:
Persuading customers to make purchases schedule appointments or take other desired actions.
Customer Relationship Management:
Building and maintaining relationships with customers through effective communication and follow-up.
Database Management:
Maintaining accurate records of customer interactions updating contact information and managing databases.
Meeting Targets:
Achieving daily weekly or monthly call targets and contributing to team sales or engagement goals.
Product Knowledge:
Staying up-to-date on product information pricing and promotions to effectively communicate with customers.
Compliance:
Adhering to telecalling scripts company policies and relevant regulations.
Reporting:
Providing regular updates on call activity sales results and customer feedback.
Skills Required for Telecallers:
Communication Skills:
Excellent verbal and written communication skills are essential for engaging with customers effectively.
Active Listening:
Paying close attention to customer needs and concerns to provide appropriate solutions.
Persuasion and Negotiation:
The ability to influence customer decisions and handle objections effectively.
Problem-Solving:
Identifying and resolving customer issues and complaints efficiently.
Technical Proficiency:
Familiarity with CRM software telephone systems and other relevant technologies.
Time Management:
Managing high call volumes and meeting deadlines effectively.
Adaptability:
The ability to adjust communication style and approach based on different situations and customer personalities.
Resilience:
Handling rejection and maintaining a positive attitude especially when dealing with difficult customers.
HR
Employment Type
Full Time
Key Skills
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