Data Operations Associate
Data Operations Associate
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Job Description
At LinkedIn our approach to flexible work is centered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
The Data Operations Associate works alongside the CSOps Business Intelligence team and will partner with our global Customer Success Operations and Shared Services teams to ensure smooth foundational operational processes leveraged by field CS team members managers and operations.
Responsibilities
- Design enhance and refine workflows that support operations of the CS organization determining & assigning account team members service package creation task creation out of region support processes etc.
- Partner with front-line managers to flag and correct account assignment inaccuracies
- Manage JIRA ticketing queue triage urgent requests escalate issues with partner teams work toward resolution keep all parties informed of status and progress.
- Identify diagnose and resolve errors in outcome through troubleshooting data process and execution inputs.
- Establish delivery expectations with outsourced team track progress against deliverables and hold the shared services team accountable for hitting target metrics.
- Collect input from process owners and users and advocate for their prioritization during a quarterly exercise; input prioritized items into JIRA epics and into the MCS orgs prioritization tracker.
- Document dependencies on Salesforce CRM and translate them into MS Dynamics requirements during discovery sessions.
- Communicate progress successes areas of improvement blockers and KPI attainment to CS operations and leadership stakeholders monthly.
- Partner with the Customer Success Operations BI team to develop dashboards and automation of notifications that reduce administrative tasks across the CS org.
Qualifications :
Basic Qualifications
- 2 years experience in operations administration or processes building
- 2 years experience working with Excel Tableau and either Salesforce or MS Dynamics
Preferred Qualifications:
- Experience in working with Shared Services or back-office operations teams
- Familiarity with Tableau PowerAutomate or MS Forms
- Experience working at a SaaS company or large enterprise
Suggested Skills
- Process & workflow development and refinement
- Cross-functional collaboration
- Reporting progress to senior leadership teams
- Prioritization and time management
- Synthesizing complex problems into solvable components
Additional Information :
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
