Senior IT Operations Analyst

Guatemala - Guatemala

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Job Track Description

Requires relevant expertise in a professional sales or technical area typically gained through formal education.
Majority of time is spent on:
Performing technically based activities.
Collaborating across IT and business teams to validate possible solutions and timing. Contributing to and sponsoring projects.
Utilizing analytical ability to solve problems and make recommendations.
Leveraging relationships by interfacing with and influencing key stakeholders.
Work is primarily achieved by individual or through project teams utilizing area(s) of expertise to achieve results.
Typically requires college / university degree.

General Profile

Requires well-rounded knowledge of different information technology areas and ability to collaborate with others to come to a single solution
Uses best practices and knowledge of internal or external business issues to improve products or services.
Solves complex problems; takes a new perspective using existing solutions.
Applies previous experiences to new situations to avoid recurring issues or delays.
Works independently receives minimal guidance.
Acts as a resource for colleagues with less experience.
Level at which career may stabilize for many years.

Functional Knowledge

Requires conceptual expertise in Information Technology network telecom call center and basic knowledge of related disciplines.

Business Expertise

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Impact

Impacts a range of customer operational project or service activities within own team and other related teams; works within broad guidelines and policies.

Leadership

Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Interpersonal Skills

Explains difficult or sensitive information; works to build consensus.

Responsibility Statements

Enter Responsibility Statements
Manages maintenance and execution of platform operations applications or database projects in the order which received and/or based on criticality.
Collaborates with multiple departments for new platform builds and troubleshooting platform issues.
Works with the client through the business team to support change requests new capabilities or resolve client concerns.
Communicates direction on designing and implementing new solutions.
Advises with managers status updates issues and/or concerns.
Assists in maintaining and updating documentation.
Administers onsite and remote assistance as needed.
Participates in planning daily stand-ups backlogs sessions.
Performs other duties and/or special projects as assigned.
Identifies areas of opportunity to improve our service offering.

Additional Information

Performs other duties as assigned
Complies with all policies and standards

Required Experience:

Senior IC

DescriptionJob Track DescriptionRequires relevant expertise in a professional sales or technical area typically gained through formal education.Majority of time is spent on:Performing technically based activities.Collaborating across IT and business teams to validate possible solutions and timing. C...