Conversion Officer - NSS
Conversion Officer - NSS
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Job Description
Position Summary
Responsible for converting inbound leads into Customers
Responsibilities
Follow up with inquiries via phone email and messaging platforms in a timely and professional manner.
Understand customer needs and provide accurate information to guide decision-making.
Maintain CRM systems with up-to-date lead status and communication logs.
Provide regular reports on conversion metrics and suggest improvements
Requirements
Requirements
Bachelor s degree in Marketing Business Communications or related field
Minimum 2 years of experience in a customer-facing sales or engagement role
Strong interpersonal and communication skills
Understanding of the sales funnel and customer lifecycle
Confident telephone manner and persuasive skills
Strong organizational and time management skills
Resilient and adaptable under pressure
Able to work independently and as part of a team
Multilingual skills is an added advantage
Benefits
- You would be part of a dynamic startup revolutionizing the vehicle subscription and financial services industry for gig workers in Africa.
- You would be part of a dynamic environment where your ideas are heard and your contributions propel us forward.
- You would work alongside passionate talented colleagues who share your commitment to excellence.
- You would witness firsthand the positive change your work brings to the lives of thousands of riders and drivers.
- Comprehensive benefits package including a competitive salary health insurance and exciting growth opportunities.
Bachelor's degree in Social Sciences, Data Science, Statistics, Economics, or a related field. At least 1-2 years of experience in an evaluation, research, or data analysis role Strong experience with data collection, statistical analysis, and reporting Careful attention to detail in data collection, analysis, and reporting. High standards for data quality, ensuring accuracy and integrity throughout the evaluation process. Proficiency in Microsoft Office (Excel, Word, PowerPoint), particularly for creating reports and presentations.
Employment Type
Full Time
