Customer Services Advisor
Customer Services Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- To provide administrative support to the Highways department assisting in day-to-day operations and ensuring smooth communication and documentation processes. The role also includes covering for the current administrator during periods of absence such as annual leave.
- Assist the Highways administration team with daily administrative tasks.
- Perform general office duties including:
- Filing and organising documents.
- Drafting and sending letters and emails.
- Answering phone calls and responding to inquiries from stakeholders.
- Filing and organising documents.
- Maintain accurate records and ensure proper documentation.
- Support internal and external communications related to Highways projects.
- Provide cover for the current administrator during annual leave or other absences.
- Liaise with other departments and external partners as required.
- Ensure compliance with departmental procedures and policies.
- Previous experience in an administrative or clerical role preferably within a public sector or infrastructure-related department.
- Experience handling phone calls and correspondence with stakeholders.
- Familiarity with document management and filing systems.
- Minimum GCSEs (or equivalent) including English and Maths.
- NVQ Level 2 or 3 in Business Administration (desirable)
- Working hours: 37 hours per week
- Location: Triangle Business Park Pentrebach Merthyr Tydfil Merthyr Tydfil County Borough CF48 4TQ United Kingdom
- Based at unit 5 Pentrebach Mon to Thursday 08:00 to 16:00; Fri 08:00 to 15:30
- The role closes on 22nd Aug 2025 apply ASAP.
Requirements
- Previous administrative or clerical experience
- Experience in public sector or infrastructure-related department (preferred)
- Familiarity with document management and filing systems
- Minimum GCSEs including English and Maths
To assist and report to the current Highways administration in the day to day activities of the Highways department
Education
To assist and report to the current Highways administration in the day to day activities of the Highways department
Employment Type
Full Time
