Card Disputes Automation Manager
Card Disputes Automation Manager
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Job Description
The Card Disputes Automation Manager is responsible for overseeing the operational aspects of dispute management processes with a focus on driving automation initiatives to enhance efficiency accuracy resolution and compliance. This role bridges the gap between product technical automation solutions and day-to-day dispute resolution activities ensuring seamless execution and continuous improvement.
Key Responsibilities:
Supervise the end-to-end dispute resolution process ensuring timely and accurate processing.
Lead operational efforts to implement and optimize automation solutions for dispute handling including chargeback process.
Coordinate with product and external partners (schemes) to enhance dispute workflows.
Monitor dispute queues identify bottlenecks and implement process improvements.
Ensure compliance with schemes regulations industry standards and security protocols.
Manage dispute escalation processes and stakeholder communication.
Provide training support and guidance to operational teams on automation tools and best practices.
Analyze dispute data to identify trends risks and opportunities for automation.
Develop and track KPIs to measure the efficiency and effectiveness of dispute automation operations.
Qualifications :
Operational Skills:
Develop and implement a strategy for continuous improvement in operational automation.
Strong Data analysis and reporting skills.
Process mapping and improvement methodologies (e.g. Lean Six Sigma).
Manage and develop a team responsible for operational automation.
Skills Nice to have:
Good understanding of card dispute lifecycle chargebacks and fraud management.
Experience with dispute management platforms and case tracking systems.
Understand compliance requirements with all card networks (e.g. Visa Mastercard) regulations and scheme requirements.
Automation & Technology Skills:
Experience with declarative rules engines and business process automation platforms.
Ability to define configure and maintain business logic using a domain-specific language.
SQL knowledge to perform data analysis and create reports using BI tools.
Leadership & Soft Skills:
Excellent communication and stakeholder management.
Proven problem-solving and decision-making abilities.
Ability to lead cross-functional teams and manage multiple priorities.
Change management skills to drive continuous process improvement.
Additional Information :
Salary: 4450 - 5600 gross monthly RSUs
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
