Specialist, Product Support - (Logistics, Rider)
Specialist, Product Support - (Logistics, Rider)
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Job Description
We are on the lookout for a Specialist Product Support (Logistics Rider) to join the Global Logistics Team on our journey to always deliver amazing experiences.
In our Logistics Team youll tackle high-impact challenges that make last-mile delivery efficient affordable and sustainable. Your work will directly improve experiences for riders end customers and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations supporting expansion into new areas like grocery and retail.
Triage and investigate bug reports complying with existing SLAs
Work cross-functionally with Engineers and Product Managers to advocate key areas for improvements for high-impact issues.
Inform and deliver new strategies and tactics to improve users experience with Product Support.
Influence innovation across Product Support and Product Operations to identify opportunities for simplicity and scalability.
Help shape internal processes for the team through observation suggestion and implementation.
Contribute to the teams documentation library by writing and maintaining how-to troubleshooting guides internal processes and knowledge bites for stakeholders.
Serve as a point of contact for regional stakeholders and Product squads for Feature Rollouts
Identify trends exceptions and connections between reported issues.
Build strong relationships with local and regional stakeholders acting as their primary point of contact for product knowledge issue tracking and change management.
Proactively communicate with relevant stakeholders providing updates and seeking support from management when blocked to ensure timely execution.
Understand all KPIs related to their area and suggest prioritization for new tasks that align with team goals.
Qualifications :
- Familiar with agile software development and related tools; and ideally previous education in software engineering.
Strong team player with an ability to connect people and teams to our company vision.
Hands-on attitude capable of dealing with constant change and being able to get things done in a timely and effective manner
A proactive mentality a curious mindset and a desire to make an impact.
Ability to think like a Product user and be invested in our users needs.
Excellent English skills in both written and verbal communication.
Nice to have:
Bachelors degree or background in QA development product support or product management
Previous education in software engineering
Ability to work with databases to create meaningful insights
Additional Information :
Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful mind-boosting endorphins: Health Checkups Meditation Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.
Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
