Microsoft Teams Support Engineer
Microsoft Teams Support Engineer
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
Teams SME (non-Voice)
Provide support on daily customer initiated and controlled operations of the services in Microsoft Teams Telephony (Peer-Peer) and Audio conference services
Understanding of Teams Licensing and Communication Credits
Troubleshoot and configure Teams Channels Private Channels and its members
Retention Policies E-911 understanding Device focused troubleshooting
Configuring Messaging Policies Meeting Policies Delegations and Calendar
Knowledge on 3rd Party App Integration External Access Federation and Guest Accounts
Knowledge on Teams related SharePoint One Drive areas
PowerShell Scripting MS Graph knowledge and understanding
Capture triage troubleshoot and resolve issues escalate when needed engage 3rd parties as needed to fulfil support needs
Responsible for handling Level 3 service requests and operational activities
Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests
Coordination with different escalation teams during high-risk Incidents or Projects
Adheres to engineering methodologies standards and leading practices
Provide feedback regarding engineering methodologies and various user requirements
Produce accurate brief and clearly written documents tailored to audience needs and expectations
Recommendation of process engineering and operational improvement initiatives including automation tooling service enhancement including for vendors
Execution of application environment tasks as required for incident resolution
Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents
Respond to automated alerts on the health of systems
Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments
Ensures all work is carried out and documented in accordance with required standards methods and procedures
Root cause analysis and service improvement solutions
Certifications (MS-700)
Knowledge of RCA Troubleshooting using tools like QER CQD Teams Logs and base metrics
Teams Voice knowledge especially Microsoft Calling Plans and associated configurations to restrict and/or optimize
Knowledge of Exchange Entra Teams PowerShell and associated Graph commands
Knowledge of App Centric Mgmt. for Teams
Knowledge of API Registrations for Teams Apps both Delegated and Application levels
Able to quickly work on Exec level issue escalations and provide an initial RCA within a reasonable time frame
Able to accurately test new features to an enterprise comfortability level to raise a Change
Always be up to date on new Teams features and Security updates
Good-to-Have:
Planning designing and Implementing of M365 services
Additional knowledge on Exchange SharePoint One Drive Co-Pilot can be an add-on benefit
Knowledge on migration tools like Quest-on-Demand Bittitan Skysync etc.
Smart troubleshooting skills
Knowledge on enterprise Mobility like EndPoint Manager
Ability to work with solution architect for technical solution
Ability to manage multiple tenants
Good knowledge in ITSM tools like ServiceNow
Good communication and articulation skill
Flexible in shifting duty
Flexible in relocation
Microsoft Collaboration
6-8 years of experience
BASEL
Employment Type
Full Time
Key Skills
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