Engage with business stakeholders to understand requirements challenges and desired outcomes.
Collaborate with IT teams to design and deliver solutions leveraging Dynamics 365 modules and the Power Platform.
Facilitate workshops and discussions to bridge the gap between business and technology.
Advise on best practices roadmap planning upgrades and integration strategies.
Provide guidance on governance security and compliance within the Dynamics 365 ecosystem.
Support change management and adoption across the organization.
Developing custom solutions workflows and reports using tools like Power Platform and create new applications using the Microsoft Power Platform
Designing and implementing scalable and secure CRM architectures for Dynamics 365 solutions. Integrating Dynamics 365 with other systems like Power Platform Azure services and external applications.
Responsible for the delivery and roll out of new business applications using the Microsoft Power Platform Responsible for the delivery and roll out of business integrations between Microsoft products and other products
Create detailed solution documentation and architecture diagrams.
Manage and mentor the application SME Document the application and integrations that are built
Understanding other Microsoft products in use
Taking ownership of technical issues understanding customer requirements and work within escalation process to resolve more advanced issues.
Collaborate with engineering and product delivery teams to understand product and project requirements.
Support and resolve incidents and problem tickets over phone email remote meeting with SLA defined.
Support change management and adoption across the organization.
Competencies: Microsoft Dynamics 365 Unified Operations - Technical Microsoft Dynamics 365 Finance Microsoft Dynamics 365 Manufacturing
Experience (Years): 10 & Above
Experience (Years): 8-10 Essential Skills: Hands-on working experience architecting Guidewire ClaimCenter solutions, including customization and integration. Guidewire certification is a technologies of interest: Guidewire Cloud, Salesforce CRM, legacy modernization, and AWS. Proven knowledge & architecture experience in, architecture (digital / digital marketing / micro / macro / monolithic services, APIs), application integration, service-oriented architecture, event-driven architecture, application architecture, distributed architecture, data architecture and experience with modelling languages & techniques. Can quickly comprehend the functions and capabilities of new technologies. Can understand the long-term ("big picture") and short-term perspectives of situations. Strong technical background (platforms, languages, protocols, frameworks, open source, etc.).Experience with architecture frameworks (TOGAF) & architecture certifications a in engaging and supporting claims teams and understanding their day-to-day operations in the P&C insurance space. Open and clear connect with the business, telecom, infrastructure, security, audit, vendors, and software engineering. Driven by challenges and , proactive and a motivation for on security standard methodologies and understand the impacts it can have on a working in a constantly evolving technological excellent teammate who demonstrates leadership. Comfortable speaking with all levels of the organization and different audiences.