Food & Beverage Team Leader - Qantas Lounges

We are seeking a Full-Time Senior Lounge Runner to join our team delivering efficient friendly and professional service to all lounge guests. This role is perfect for individuals with a genuine passion for hospitality and a flair for creating memorable guest experiences.

Essential duties of this role include but are not limited to the following:

• Lead and motivate the team including servers bartenders and support staff ensuring training scheduling and adherence to standard operating procedures.
• Deliver exceptional guest experiences by responding to needs handling complaints efficiently and maintaining a welcoming atmosphere.
• Ensure compliance with health safety sanitation and responsible service of alcohol regulations.
• Accurately take prepare and deliver food and beverage orders.
• Clear and reset tables keeping service areas clean and tidy.
• Maintain hygiene standards for food handling and presentation.
• Assist guests with menu explanations special dietary needs and beverage recommendations.
• Promote a safe workplace by identifying hazards and following WHS practices.

Preferred Experience & Skills:

• Prior experience in the food and beverage industry is advantageous.
• Strong team leadership and interpersonal skills.
• Guest-focused attitude with excellent communication abilities.

Qualifications :

Whilst technical experience is of importance to us to be considered for the role you will have the following:

• Strong interpersonal skills to motivate and guide a team resolve conflicts and inspire high service standards.
• A friendly customer-focused attitude with a commitment to total guest satisfaction.
• A passion for hospitality ensuring every guest enjoys a positive experience.
• Initiative to create positive efficient and intuitive guest interactions.
• Ability to manage multiple responsibilities prioritize tasks and maintain smooth operations under pressure.
• Clear communication and effective problem-solving skills with both team members and management.
• Responsible Service of Alcohol (RSA) certification.
• Confidence liaising with internal and external clients.
• High standards of grooming and personal presentation.
• Flexibility to work various rostered shifts including early mornings late evenings and weekends.
• Excellent attention to detail and multitasking ability.
• Positive team-oriented guest-centric mindset.
• Full working rights in Australia.

Additional Information :

Employee Benefits for your hard work! 

• Work with two iconic brands and experience the excitement of the aviation industry.
• Amazing staff travel benefits (T&C apply).
• Access to the staff duty-free store.
• Complimentary meals and coffee during shifts.
• Hotel discounts at over 3000 properties worldwide.
• Exclusive partnership discounts with companies such as Europcar Google and more.

You will be engaged to work under the Hospitality Industry (General) Award MA000009

Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system (Will be reimbursed once approved) in order to gain ASIC certification.

If you would like to be a part of our team please apply now. 

Remote Work :

No

Employment Type :

Full-time