Food & Beverage Team Leader - Qantas Lounges
Food & Beverage Team Leader - Qantas Lounges
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Job Description
We are seeking a Full-Time Senior Lounge Runner to join our team delivering efficient friendly and professional service to all lounge guests. This role is perfect for individuals with a genuine passion for hospitality and a flair for creating memorable guest experiences.
Essential duties of this role include but are not limited to the following:
- Lead and motivate the team including servers bartenders and support staff ensuring training scheduling and adherence to standard operating procedures.
- Deliver exceptional guest experiences by responding to needs handling complaints efficiently and maintaining a welcoming atmosphere.
- Ensure compliance with health safety sanitation and responsible service of alcohol regulations.
- Accurately take prepare and deliver food and beverage orders.
- Clear and reset tables keeping service areas clean and tidy.
- Maintain hygiene standards for food handling and presentation.
- Assist guests with menu explanations special dietary needs and beverage recommendations.
- Promote a safe workplace by identifying hazards and following WHS practices.
Preferred Experience & Skills:
- Prior experience in the food and beverage industry is advantageous.
- Strong team leadership and interpersonal skills.
- Guest-focused attitude with excellent communication abilities.
Qualifications :
Whilst technical experience is of importance to us to be considered for the role you will have the following:
- Strong interpersonal skills to motivate and guide a team resolve conflicts and inspire high service standards.
- A friendly customer-focused attitude with a commitment to total guest satisfaction.
- A passion for hospitality ensuring every guest enjoys a positive experience.
- Initiative to create positive efficient and intuitive guest interactions.
- Ability to manage multiple responsibilities prioritize tasks and maintain smooth operations under pressure.
- Clear communication and effective problem-solving skills with both team members and management.
- Responsible Service of Alcohol (RSA) certification.
- Confidence liaising with internal and external clients.
- High standards of grooming and personal presentation.
- Flexibility to work various rostered shifts including early mornings late evenings and weekends.
- Excellent attention to detail and multitasking ability.
- Positive team-oriented guest-centric mindset.
- Full working rights in Australia.
Additional Information :
Employee Benefits for your hard work!
- Work with two iconic brands and experience the excitement of the aviation industry.
- Amazing staff travel benefits (T&C apply).
- Access to the staff duty-free store.
- Complimentary meals and coffee during shifts.
- Hotel discounts at over 3000 properties worldwide.
- Exclusive partnership discounts with companies such as Europcar Google and more.
You will be engaged to work under the Hospitality Industry (General) Award MA000009
Note: Successful applicants will be required to undergo a Federal Police check at their own cost via our ID system (Will be reimbursed once approved) in order to gain ASIC certification.
If you would like to be a part of our team please apply now.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
