IT Support
IT Support
Posted on :
26-08-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 58656 - 67334
Vacancy
1 Vacancy
Posted on :
26-08-2025
Job Description
Description
Position at Empire Packing
The objective of the IT Support personnel is to provide end-user support for Empire Packings local users. The Support personnel will interact daily with plant personnel and works with the rest of the IT support team to address user requests and requirements. The Support personnel is primarily focused on end-user support but must also possess a basic understanding of entry-level system administration functions.
Provides user support for production and administrative personnel at the site.
Performs system support primarily relating to PCs and mobile devices.
Participates in after-hours support on-call rotation
Supports and assists the Infrastructure team as directed.
Performs basic network / server diagnostics and repairs as directed by the Infrastructure team
Assist with the maintenance documentation and testing of the site environment as directed by the Infrastructure team through a combination of periodic site assessments and guided procedures
Acts as the primary point of contact between end-users and other IT teams.
Works with other team members to identify areas for improving user experience and efficiency
Responds to communications from all team members in a timely manner
Acts as a subject matter expert in software and systems required for operating an Empire Packing manufacturing site.
Assist other Support team personnel in maintaining accurate and up-to-date documentation of the sites environment and supporting material that ensures that basic support tasks can be addressed by any member of the IT team
Assist Project Leads and Managers in accomplishing company-wide infrastructure and support tasks
Documents all work performed in the companys internal support ticketing system.
High School Diploma or equivalent certification
Two or more years of experience supporting and installing Windows Desktop operating systems
Experience working in corporate environments preferred
Experience working in manufacturing environments desired
Industry certifications in MTA CompTIA A MCTS/MCP Windows 7 or above preferred
Advanced knowledge and experience deploying and supporting Microsoft Office applications required (Office 2013 and above)
Basic understanding of TCP/IP networking principles
Experience deploying and maintaining Apple iOS mobile devices
Basic understanding of backup processes software and hardware
Basic understanding of wireless networking concepts
Excellent troubleshooting and diagnostic skills
Ability to communicate effectively with users over the phone and in-person
Ability to provide direct support as well as remote support using a variety of remote support tools
Ability to function autonomously with minimal supervision
Team-oriented focus
Excellent verbal and written communication skills with the ability to explain technical issues in clear and understandable language
Ability to follow processes and procedures as well as suggest improvements
Spanish language proficiency preferred
PHYSICAL REQUIREMENTS
Manufacturing work on the plant floor standing or sitting for long hours bending stooping and lifting
Must be able to hear average or normal conversations and receive ordinary information sometimes with loud background noise.
Must be able to frequently and regularly use wrists hands and or fingers.
Average ordinary visual acuity is necessary to prepare or inspect documents products or operate machinery.
Provides user support for production and administrative personnel at the site.
Performs system support primarily relating to PCs and mobile devices.
Participates in after-hours support on-call rotation
Supports and assists the Infrastructure team as directed.
Performs basic network / server diagnostics and repairs as directed by the Infrastructure team
Assist with the maintenance documentation and testing of the site environment as directed by the Infrastructure team through a combination of periodic site assessments and guided procedures
Acts as the primary point of contact between end-users and other IT teams.
Works with other team members to identify areas for improving user experience and efficiency
Responds to communications from all team members in a timely manner
Acts as a subject matter expert in software and systems required for operating an Empire Packing manufacturing site.
Assist other Support team personnel in maintaining accurate and up-to-date documentation of the sites environment and supporting material that ensures that basic support tasks can be addressed by any member of the IT team
Assist Project Leads and Managers in accomplishing company-wide infrastructure and support tasks
Documents all work performed in the companys internal support ticketing system.
High School Diploma or equivalent certification
Two or more years of experience supporting and installing Windows Desktop operating systems
Experience working in corporate environments preferred
Experience working in manufacturing environments desired
Industry certifications in MTA CompTIA A MCTS/MCP Windows 7 or above preferred
Advanced knowledge and experience deploying and supporting Microsoft Office applications required (Office 2013 and above)
Basic understanding of TCP/IP networking principles
Experience deploying and maintaining Apple iOS mobile devices
Basic understanding of backup processes software and hardware
Basic understanding of wireless networking concepts
Excellent troubleshooting and diagnostic skills
Ability to communicate effectively with users over the phone and in-person
Ability to provide direct support as well as remote support using a variety of remote support tools
Ability to function autonomously with minimal supervision
Team-oriented focus
Excellent verbal and written communication skills with the ability to explain technical issues in clear and understandable language
Ability to follow processes and procedures as well as suggest improvements
Spanish language proficiency preferred
PHYSICAL REQUIREMENTS
Manufacturing work on the plant floor standing or sitting for long hours bending stooping and lifting
Must be able to hear average or normal conversations and receive ordinary information sometimes with loud background noise.
Must be able to frequently and regularly use wrists hands and or fingers.
Average ordinary visual acuity is necessary to prepare or inspect documents products or operate machinery.
We offer a full range of benefits including health care life insurance and a 401 (K) plan. Empire/JBS USA is an equal opportunity employer.
EOE/Vet/Disabled
Theapplicant who fills this position will be eligible for the following compensation and benefits:
- Vision Medical and Dental coverage;
- Competitive time off plans including paid sick leave and paid vacation;
- 401(k) match of up to 50% on the first 4% of contributions;
- Base salary range of $58656 - $67334
Employment Type
Full Time
Key Skills
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