Quality Experience Advocate

The Quality Experience Advocate:

• Assures the confidentiality security and integrity of protected healthcare information in accordance with agency and regulatory requirements
• Demonstrates compassionate active listening skills customer service using the HEART method
• Collect and gather feedback from patients families caregivers participants and customers
• Communication with complainants acknowledging their concerns and obtaining further information as needed
• Provides follow communication with complainant upon completion of investigation
• Work collaboratively with teams to effectively improve quality and promote service excellence
• Alert quality leadership of trends
• Back up for quality feedback platform
• Provide administrative support for collaborative calls.
• Enter survey data/ comments into feedback platform
• Demonstrates resilience in the face of constraints frustrations or adversity
• Performs other duties as assigned

Qualifications/Requirements

• Education and/or Experience: Minimum of 3 years active customer care experience in the healthcare field
• Strong customer advocate committed to enhancement of quality and service excellence
• Excellent communication skills verbal & written
• Ability to work collaboratively with and through others to achieve desired results
• Proficient in use of organizations hardware & software (Windows Word Access Excell Power Point etc.)

Empath Health values diversity as it strengthens our community and care. We embrace the diversity of cultures thoughts beliefs and traditions of our employees volunteers and people we are honored to serve across our network. Our diverse staff reflects our community and each day we work to be respectful sensitive and competent with each other and those in our every journey we are dedicated to achieving comfort dignity and exceptional care. Those of all backgrounds are welcome and encouraged to apply with us or seek our care and services.

Our commitment to patient client staff and volunteer safety is a cornerstone of a High Reliability Organization with a focus on zero harm. Participation in the seasonal influenza is a condition of employment and a requirement for all Empath Health employees.

Providing compassionate full life care is an honor we take seriously at Empath Health. Join our team and make a positive impact in the community!