Technical Support Engineer - Linux, Oracle, Landmark product

Position Description:

Founded in 1976 CGI is among the worlds largest independent IT and business consulting services firms. With 94000 consultants and professionals globally CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more .

Job Title: Technical Support Engineer
Position: SE / SSE / LA / AC
Experience: 3 years of experience
Category: Software Development
Job location: Bangalore Chennai Hyderabad Pune or Mumbai
Position ID: J0825-1298
Work Type: Hybrid
Employment Type: Full Time / Permanent
Qualification: Bachelors or Masters degree in Computer Science Engineering or a related field.

Looking for Technical Support Engineer from upstream Oil and Gas subsurface software applications Corporate Data Source (CDS) OpenWorks (OW) & Recall. This role involves troubleshooting complex issues performing system maintenance and ensuring the optimal performance and reliability of both Linux environments and Oracle databases.

As a Technical Support Engineer you will act as software detectives providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues collaborating with cross-functional teams and contributing to the improvement of application performance and stability.

Roles & Responsibilities:
Expected to perform independently and become an SME.
Must have Landmark product knowledge Linux Administrator Open works Corporate python
Required active participation/contribution in team discussions.
Contribute to providing solutions to work-related problems.
Collaborate with cross-functional teams to troubleshoot and resolve application issues.
Provide technical support to end-users and ensure timely resolution of their queries.
Monitor application performance and identify areas for improvement.
Participate in the development and implementation of application enhancements and upgrades.
Document and maintain technical documentation including troubleshooting guides and knowledge base articles.

Professional & Technical Skills:
Must Have Skills: Proficiency in Corporate Data Source (CDS) OpenWorks (OW) & Recall product knowledge.
Must Have Skills: Experience with Oracle Database and Linux.
Troubleshoot system crashes performance bottlenecks and database errors.
Develop optimize and troubleshoot PL/SQL scripts stored procedures functions and triggers.
Monitor and tune Oracle database performance including query optimization and resource management.
Knowledge of system monitoring and performance optimization techniques.
Ability to analyze and debug complex scripts and identify areas for improvement.
Develop and maintain scripts for automating routine Linux and database tasks using tools like Bash Python or PL/SQL.
Implement and monitor security policies for Linux systems and Oracle databases.
Perform vulnerability assessments and apply security patches as needed.

Qualifications:
Bachelors degree in Computer Science Information Technology or a related field or equivalent work experience.
Minimum of 3-7 years of experience in Linux system administration and Oracle database support.
Proficiency with Linux distributions (e.g. Red Hat).
Strong knowledge of shell scripting (Bash Python).
Experience with Oracle PL/SQL including writing and optimizing stored procedures functions and triggers.
Understanding of networking concepts and protocols.
Strong analytical and troubleshooting skills with the ability to resolve complex issues related to both Linux systems and Oracle databases.
Excellent verbal and written communication skills with the ability to interact effectively with technical and non-technical stakeholders.
Proven ability to deliver high-quality support in a customer-centric environment.

Additional skills:
Knowledge of cloud platforms (e.g. AWS Azure) and containerization (e.g. Docker Kubernetes).

CGI is an equal opportunity addition CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

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Skills:

• Linux
• Oracle
• Python

What you can expect from us:

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Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.