Specialist, Enterprise Resource Specialist (ERP)

Job Overview

The ERP Specialist is responsible for providing support and oversight as well as providing functional and technical support related to the software systems operated and utilized by the Department of Human Resources and Talent Development (HRTD). The incumbent will be a subject matter expert on HRTD and/or Benefits business processes as well as the technical tools used to execute them. The ERP Specialist will participate in team projects to operate and enhance system functionality and business processes.

Roles and Responsibilities

The following information is intended to describe the overall nature and scope of the work being performed. This is not a comprehensive listing of all responsibilities or tasks; work may differ and other work may be assigned when deemed appropriate.

• Acts as the initial point of contact for customer issues related to human resource systems; performs regular duties such as monitoring processes troubleshooting system errors resolving data issues and resolving trouble tickets; provides system support for any changes made to the existing business environment.
• Assists in developing human resource system solutions to meet business needs detailing business requirements documenting standard operating procedures and managing interfaces. Collaborates with team members vendors/providers and information technology teams.
• Provides end-user assistance and training related to Human Resources and Benefits technology tools and business processes; works closely with cross-functional teams such as Employee Benefits Payroll and Budget to ensure accuracy and successful delivery of work product.
• Provides prompt and courteous customer support; works with team members about project statuses and the resolution of system issues; performs appropriate follow-up and ensures progress on work items.
• Participates in system enhancements patches and upgrades for the HCM and Benefits modules within the ERP.
• Supports several key projects such as the annual issuance of over 10000 contracts memos assignment letters and work agreements.
• Prepares weekly & monthly reports; automate reports; and perform ad hoc analysis.

Qualifications

Below are the minimum qualifications for this job. Equivalent combinations of education and experience are also acceptable.

Education
Bachelors degree from an accredited college or university

Experience
Three years of proven work experience as an HR Business Analyst or equivalent

Licenses and Certifications
NA

Knowledge Skills and Abilities

• Demonstrated working knowledge of the principles practices and techniques of management information systems; standard office practices and procedures; standard word processing and spreadsheet software; as well as the safekeeping and storage of confidential files
• Demonstrated ability to maintain an HRIS database to perform office work quickly and efficiently; to plan organize and prioritize work effectively; to communicate effectively; to work cooperatively with others; to work under pressure and/or with frequent interruptions
• Demonstrated ability to complete complex calculations apply practices and regulations and create reports
• Has the ability to implement technology solutions and work with multi-disciplinary teams

Preferred Qualifications:

• Proficient in ERP configuration administration and user management.
• Knowledge of SQL business intelligence workflow configurations and support and system integrations.
• Experience with system upgrades patches and troubleshooting methodologies.
• Experienced in release management and system maintenance including the planning coordination and execution of system upgrades patches and deployments.

Physical Requirements

The following provides a brief description of physical requirements for this job:

While performing the duties of this job the employee is regularly talking expressing or exchanging ideas by means of the spoken word. The employee must convey detailed or important spoken instructions to other workers accurately loudly or quickly. The employee must possess normal cognitive abilities including the ability to learn recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects.

Reports to:Supervisor ERP

FLSA Status: Exempt

Months/Days/Hours: 12 months 248 days 8 hours

Salary Level: Universal 16

Salary Scale: Range: $96420 - $158853

Remote Work Eligible: Yes

Remote Work Disclosure

Employees who perform the responsibilities of the above position have been identified as having the potential to telework. Telework is defined as completing ones duties and responsibilities at a site other than ones assigned duty order to be eligible for telework privileges an employee must have demonstrated consistent positive performance and have the support and approval of their direct addition these employees must have reliable high-speed internet and a designated workspace that allows them privacy while completing sensitive and confidential work. Employees who are non-exempt and are teleworking will work their required scheduled hours and gain approval from their supervisor if they work more than 8 hours a day or more than 40 hours in a workweek. Teleworking privileges can be amended changed or revoked based upon the performance of the employee as well as the needs of Loudoun County Public Schools.