Call Center Representative
Call Center Representative
Posted on :
26-08-2025
Employer Active
1 Vacancy
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Job Description
Position Summary:
We are seeking a friendly customer-focused Call Center Representative to handle inbound and/or outbound customer calls with professionalism and efficiency. The ideal candidate will be able to communicate effectively resolve customer issues and maintain a positive customer experience in a fast-paced environment. This is a 4.5 month contract to hire eligible for hybrid flexibility after 6 months.
Responsibilities:
- Answer incoming customer calls and respond to inquiries regarding products services or billing.
- Make outbound calls to follow up on customer inquiries conduct surveys or support sales initiatives.
- Resolve customer concerns efficiently and accurately escalating complex issues to the appropriate department when necessary.
- Maintain up-to-date knowledge of products services policies and procedures.
- Document all interactions accurately in the CRM or call center software.
- Meet or exceed individual and team performance metrics (e.g. call handling time customer satisfaction).
- Adhere to call scripts quality standards and company policies.
- Collaborate with team members and other departments to ensure a seamless customer experience.
$22 - $28 an hour
Required Experience:
Unclear Seniority
Employment Type
Contract
Key Skills
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