drjobs Home Care Scheduler & Customer Care Coordinator

Home Care Scheduler & Customer Care Coordinator

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1 Vacancy
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Job Location drjobs

Menifee, CA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

BrightStar Care of Central Western Riverside County is searching for an energetic self-starting Home Care Scheduler and Customer Care Coordinatorto join our award winningteam. The Scheduler and Customer Care Coordinatoris responsible for scheduling of home care clients and staff managing all touch-pointsand client care standards issue resolution and handling inquiry calls. The ideal candidate would possess an active CNA or MA license prior scheduling and customer service experience. Bilingual preferred.Benefits
  • Weekly pay with direct deposit
  • Fulltime schedule - Monday - Friday 8:30am-5:00pm
  • Medical/Dental benefits available after 60 days
  • 2 weeks of Paid Vacation available after 6 months
  • Cell phone reimbursement
Responsibilities
  • Must be able to process schedules for up to 125clients and 1800 service hours per week.
  • Support on-call phone coverage.
  • Supports maintenance of client/staff files and security.
  • Tracks client feedback regarding field staff performance and quality care standards.
  • Supports HR/Onboarding of Field Staff.
  • Answering office phones including on-call phone after normal business hours
  • Other duties as assigned.
Requirements
  • At-least 2 years of scheduling and/or customer service management preferably in a healthcare setting
  • Proficient in MSOffice (Outlook Work Excel)
  • Superior time management and organizational skills
  • Ability to work well in a fast paced environment
  • Certified in CPR
  • Valid drivers license
  • Proof of auto insurance
  • Smart Phone with Data Service
  • Reliable transportation
Preferred Qualifications
  • Active CNA or MA License
  • Bilingual English and Spanish
We are an Equal Opportunity Employer and do not discriminate against applicants due to race ethnicity gender veteran status or on the basis of disability or any other federal state or local protected class.

Required Experience:

IC

Employment Type

Full-Time

Company Industry

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