Senior Customer Service Representative - 6 month contract
Senior Customer Service Representative - 6 month contract
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1 Vacancy
Job Description
Are you looking for an Operations Support role in the Toy & Entertainment industry Do you get excited by the thought of working for the worlds leading play and entertainment company Then you have come to the right place! At Hasbro we offer you the opportunity to work with iconic brands like NERF PLAY-DOH MONOPOLY TRANSFORMERS MY LITTLE PONY and PEPPA PIG and huge global licensed properties like MARVEL and STAR WARS.
Please note: This is a 6-month contract role.
We at Hasbro Benelux are recruiting for a SeniorCustomer Service Rep (Dutch and English or French speaking).In this role you will be based in our Amsterdam office on Tuesdays Wednesdays and Thursdays with the flexibility to work from home on Mondays and Fridays. As a Customer Service Representative you will be working in our team delivering HET/HIT Benelux customers their requirements orders quotes content and reports throughout the year including busy peak periods. As a valued team member you will also support your team during planned and unplanned periods.
You will need experience in supply chain order management customer management mainly via email and a collaborative approach working with our sales team internally. This is not a call-centre type role but is more administrative with a requirement for excellent order processing order-to-cash skills via SAP basic Power BI MS Excel and MS Outlook systems.
Your responsibilities will include (but are not limited to):
- Ensure the accuracy and timely management of orders in the Benelux region.
- Resolve routine and non-routine enquiries and deliver the highest service to our customers.
- Communication with the customers via email and phone.
- Complete Customer Service tasks such as pricing approvals crafting internal POs etc.
- Liaising with internal stakeholders (Sales Warehouse Finance Marketing).
- Provide accurate valid and complete information to internal and external stakeholders.
- Deliver product information to the customers in line with their critical paths.
- Have a clear understanding of our business objectives and account promotional activities and support the delivery of local activation plans & Product Launches.
- Adhere to all SOX processes to ensure 100% compliance.
- Take responsibility for achieving excellent levels of customer service and customer happiness when dealing with our HET/HIT Benelux customers both internal and external.
You will need to have:
- Experience in customer service/order management.
- Languages: English & French or Dutch.
- Understanding of the order-to-cash process.
- Good knowledge of MS Office - and the ability to learn new packages including SAP.
- Excellent communication skills.
- Ability to use data work with numbers trend service metrics & use the insights to highlight opportunities for performance improvement.
- Ability to meet deadlines have attention to detail & able to prioritize and react constructively under pressure.
- You are eligible to work in the Netherlands and you are either already based in the Netherlands. (Please note that Hasbro is not willing to sponsor relocation for this position.)
What We Offer
- A competitive salary with attractive secondary benefits
- An amazing company culture where people come first
- An opportunity to work with fun and loved brands
- 3 days working from the office (Tuesday Wednesday Thursday) & 2 days from home.
About Us
From toys and games to television movies digital gaming and consumer products Hasbro offers a variety of ways for audiences to experience its iconic purpose is to create joy and community for all people around the world one game one toy one story at a time. The company is committed to corporate social responsibility and philanthropy ranking no.4on theBest Corporate Citizens list by CR Magazine and being named one of the Worlds Most Ethical Companies by Ethisphere Institute for the past 11 Hasbro youll not only find a great place to continue your Operations career but also where you can make a difference!
Company Information
Hasbro SA based in Delemont Switzerland manufactures and sells Hasbro toy and games products around the world. Hasbro European Trading BV (HET) is Hasbro SAs distributor in Europe which sells to Hasbro SAs customers in all major European countries. Hasbro International Trading BV (HIT) is Hasbro SAs distributor for Direct/FOB sales in Europe. Hasbro BV (the Company) provides sales/marketing and other services to HET and HIT in the Netherlands. Hasbro Emerging Markets BV (the Company) provides services to Hasbro SA in supporting its third party distributor markets
Required Experience:
Senior IC
Employment Type
Contract
