Customer Service Representative
Customer Service Representative
Posted on :
26-08-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
- Provide customer education on services via phone or email helping to determine the most appropriate solutions to meet client needs
- Offer technical support and guidance on testing plans while maintaining ongoing communication throughout the project lifecycle including thorough documentation of all client interactions
- Collaborate with internal team members to assess the feasibility of client requests
- Review applicable testing standards and technical drawings to support project planning
- Prepare detailed service proposals and follow up on quotes or inquiries to ensure timely responses
- Represent the organization at industry events and conduct on-site facility tours as needed
- Participate in seasonal or location-specific operational preparations (e.g. weather-related readiness)
Required Skills and Experience:
- Associates degree or higher in a scientific field (such as Biology Chemistry Physics or related discipline)
- At least 3 years of experience in customer service with a focus on written communication
- Ability to clearly communicate technical concepts to both technical and non-technical audiences
- Proficient with computers including working knowledge of Microsoft Word and Excel
- Strong verbal and written communication skills in English with attention to detail in documentation
- Basic understanding of algebra and geometry
- Familiarity with professional communication and business etiquette
$18 - $22 an hour
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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