Client Relations Associate

Belgrade - Serbia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Vyssor

Vyssor Group is a fast-scaling company based in Dubai dedicated to helping international entrepreneurs set up and run businesses in the UAE. With over 120 clients and a team driven by operational excellence Vyssor is undergoing a systems overhaul automating key workflows through Zoho to enhance client communication and internal efficiency. Our service offerings are typically incorporation accounting/bookkeeping recruitment.

As we prepare for our next growth phase were looking for a Client Relations Associate who can help us maintain a strong human touch without drowning in manual updates.

We will be hiring you on a part-time basis and aiming to ramp up in about 1 month when you will become full-time.

About You

Youre organized people-smart and proactive. Youve probably worked in client service or support roles before maybe at an agency a startup or a service-based company. You know how to manage client expectations stay on top of deadlines and communicate clearly. Even under pressure.

You thrive in structured environments but arent afraid to improvise when necessary.

Youre comfortable using digital tools (or learning them fast) and you value clarity ownership and problem-solving. You dont need to be chased you chase answers yourself.

Ideally you are based in the Balkans and you can work business hours in UAE time and be flexible to respond to urgent matters outside of these hours.

Key Objectives

Keep clients informed and confident by answering questions quickly and professionally
Track and manage multiple client timelines using Zoho Projects
Ensure client deadlines are visible accurate and escalated when needed
Collaborate with internal teams when issues arise or clients need extra support
Build strong working relationships with Vyssors clients through consistent clear communication

Main Responsibilities

Respond to client inquiries via Zoho Desk (ticketing system) and WhatsApp
Monitor active tasks in Zoho Projects and ensure deadlines are met
Escalate technical or operational issues to relevant team members
Help maintain consistency in client communication using templates where applicable
Coordinate across CRM Desk and Projects to ensure no detail falls through the cracks
Participate in team check-ins and report on task progress or client satisfaction issues
Assist with basic client onboarding and document follow-ups as needed

Requirements

1 - 2 years of experience in customer service operations or account support
Excellent English communication skills (written and verbal)
Proficient with CRM or ticketing systems (Zoho experience is a plus)
Calm under pressure and able to juggle multiple priorities
Detail-oriented and self-managed in a remote environment
Strong interpersonal skills with a service-first mindset
Bonus: Familiarity with automation workflows or project tools (e.g. Asana Trello Zoho Projects)
The schedule is 9 am to 5 pm Monday to Friday. We do not expect you to work outside of these hours BUT we expect you to at least check your emails and messages outside of these hours and respond to urgent requests.

What Youll Get

Part-time for the first month probably until we ramp up and if everything goes well youll become full-time permanent.
A chance to grow into a full-time role as Vyssor scales
Starting remote salary ($800 - $900/month) for full-time and prorated for part-time.
Flexible autonomous work in a systems-driven low-drama team
Experience in a high-growth international company
Structured tools and workflows that make your job smoother

Not for you if: you need constant supervision dislike structured systems or struggle with time management.

Perfect for you if: youre organized resourceful and thrive in client-facing roles without needing to be micromanaged.

About Vyssor Vyssor Group is a fast-scaling company based in Dubai dedicated to helping international entrepreneurs set up and run businesses in the UAE. With over 120 clients and a team driven by operational excellence Vyssor is undergoing a systems overhaul automating key workflows through Zoho to...