Guest Relations Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Title: Guest Relations Agent
Location: Doha Qatar
Contract Details: Full-time
Swiss Connect Solutions a leading hospitality management company is seeking a dynamic and customer-oriented Guest Relations Agent to join our team in Doha Qatar. The ideal candidate will have excellent communication skills a passion for delivering exceptional customer service and a strong understanding of the hospitality industry.
Key Responsibilities:
- Greet and welcome guests upon arrival ensuring a warm and friendly first impression
- Provide information about hotel facilities services and local attractions to guests
- Assist guests with check-in and check-out procedures ensuring a smooth and efficient process
- Handle guest complaints and resolve issues in a timely and professional manner
- Maintain a high level of knowledge about the hotels products and services to effectively promote and upsell to guests
- Coordinate with other departments to ensure guest requests and preferences are met
- Handle cash and credit card transactions accurately and in accordance with hotel policies
- Maintain a clean and organized front desk area including the lobby and reception desk
- Assist with reservations and inquiries via phone email and in person
- Follow all safety and security procedures to ensure the safety of guests and colleagues
- Provide exceptional customer service at all times going above and beyond to exceed guest expectations
Requirements:
- Previous experience in a similar role in the hospitality industry is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Ability to work well under pressure and in a fast-paced environment
- Proficient in using computer systems and software including MS Office and hotel management systems
- Fluency in English is required knowledge of other languages is a plus
- Must have a professional and polished appearance
- Must be willing to work in Qatar
Salary and Benefits:
Salary: QAR2900
- 18 Annual Leaves 11 Public Holidays 1 Birthday Off
- Vacation Ticket Allowance provided annually
- Alternate 2- & 1-Day offs weekly (6 days in a month)
- Meals Uniform and Transport Provided
- Accommodation: Barwa Madinatna
Employment Type
Full Time
