Team Lead - Japanese Speaker
Team Lead - Japanese Speaker
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RM 15000 - 15000
1 Vacancy
Job Description
Team Leader/Project Management Native Japanese Speaker Kuala Lumpur Malaysia
We are hiring for our client in KL Sentral for a leadership role that combines Call Centre Team Management and Project Management responsibilities.
Position Details
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Location: KL Sentral Malaysia
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Working Hours: Normal working hours (Monday - Friday)
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Salary: Up to RM 15000
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Language Requirement: Native Japanese speaker
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Start Date: End of September 2025
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Team Size: Small team management
Key Responsibilities
Team Leadership & Operations
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Oversee daily operations of the call centre team ensuring service levels quality and KPIs are consistently met.
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Lead coach and mentor customer service agents to deliver excellent customer experience.
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Handle escalations resolve complaints and support team members effectively.
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Monitor call performance conduct audits and provide constructive feedback.
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Prepare and present daily/weekly/monthly reports with actionable insights.
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Work closely with Workforce Management (WFM) and Quality Assurance (QA) teams for scheduling and performance tracking.
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Ensure compliance with company policies procedures and client requirements.
Project Management
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Support implementation of new client onboarding system enhancements and process improvement projects.
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Coordinate with IT HR Training QA and other stakeholders for smooth project execution.
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Track project milestones maintain documentation and provide timely updates.
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Identify operational gaps and recommend improvements through data-driven analysis.
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Participate in client meetings planning sessions and review discussions to ensure service excellence.
Employment Type
Full Time
