Call Center Agent - Hybrid - Cebu City
Call Center Agent - Hybrid - Cebu City
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Customer Service Representative - Accounting (Hybrid) Cebu
Work Setup: Hybrid (onsite only 3 times a week)
Location: Cebu
Why Apply
- Hybrid Work Arrangement (only 3 days onsite weekly)
- Quarterly Performance Incentives
- HMO Coverage starting Day 1 plus 2 Free Dependents
- Comprehensive Life Insurance
- 20% Night Differential Pay
- Vacation and Sick Leave Credits
- Birthday and Bereavement Leave Credits
Responsibilities:
- Respond promptly and professionally to customer inquiries via the products ticketing system
- Collaborate with customers to identify replicate and resolve product issues through various communication channels
- Work closely with team members to provide effective solutions and ensure high customer satisfaction
- Share customer feedback and insights during regular team meetings to assist management in making informed data-driven decisions
- Identify recurring support requests related to your expertise and proactively develop knowledge base articles or alternative solutions to reduce ticket volume
- Provide outstanding customer service by maintaining a friendly and empathetic tone delivering timely and proactive responses to maintain high satisfaction scores
- Conduct training for new and existing customers via phone and email guiding them on using the platforms knowledge base to ensure smooth product adoption
Requirements:
- Currently in at least the 3rd year of college in courses like Management Accounting Accounting Technology Bookkeeping or related fields
- At least 6 months of experience in phone-based customer support (BPO VA etc.)
- Proficient in English both spoken and written
- Familiar with basic accounting principles and accounting software (e.g. SaaS platforms)
- Willing to work night shifts and flexible schedules
- Open to working in a hybrid setup in Cebu (3 times per week onsite)
- Must have a stable internet connection at home
Employment Type
Full Time
