BPO CS - Center of Excellence Manager - Taguig
BPO CS - Center of Excellence Manager - Taguig
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Salary Not Disclosed
1 Vacancy
Job Description
Position: CS - Center of Excellence Manager (BGC Taguig) Onsite
Benefits:
- Health insurance coverage for the employee and two dependents starting Day 1
- Quarterly performance bonuses
- Excellent career development opportunities with exposure to multiple accounts
- Weekends off
Responsibilities:
- Developing and executing operational strategies: Create and implement plans to enhance efficiency quality and overall performance within the Center of Excellence.
- Team management: Supervise team members provide guidance and support and promote a collaborative work environment.
- Performance monitoring: Track key performance indicators (KPIs) and develop strategies to drive performance improvements.
- Stakeholder engagement: Work closely with various stakeholders to ensure alignment and achievement of shared objectives.
- Process optimization: Identify opportunities for process improvements and implement effective solutions.
Requirements:
- Minimum of 5 years of leadership experience managing customer service teams
- At least 7 years of experience in the BPO industry
- Proficient in Excel and PowerPoint
- Bachelors degree in any field
- Experience in developing process frameworks for coaching training reporting governance and workforce management
- Skilled in process improvement and creating process frameworks
- Willing to work rotating shifts
- Able to work onsite in BGC Taguig
- Available to start as soon as possible
Employment Type
Full Time
