Operations Manager
Operations Manager
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Job Description
We are Allwyn UK part of the Allwyn Entertainment Group a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic Austria Greece Cyprus & Italy.
While the main contribution of The National Lottery to society is through the funds to good causes at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime largescale transformation journey by creating a National Lottery that delivers more money to good causes.
Well talk a bit more about us further down the page but for now lets talk about the role and who were looking for
A bit about the role
As the Operations Manager responsible for the Liverpool Operations Centre you will lead and manage the Operations Centre of Excellence which is a 24 x 7 x 365 operation.
You will be responsible for the day to day running of the site including line manager responsibility for the Shift Leaders.
You will be required to ensure the team is sufficiently staffed trained and skilled to allow the operations centre to function and support all draw and technology operations. Your duties will include:
- Reporting into the Director of Technology Operations and reporting upon the running of the Operations Centre
- Work with key suppliers namely Vodafone SGI and Elsym to ensure core gaming is operating as expected
- Manage the day-to-day Liverpool Operations Centre (currently Knowsley and moving to Warrington early 2026)
- Manage shift team and allocate their tasks and responsibilities in order to achieve and meet shift production targets and deadlines
- Manage team and individuals performance by carrying out regular 1 to 1s with the Shift Leaders setting suitable objectives as cascaded by the Director of Tech Operations carrying out half-yearly and end of year sessions in line with the standard Performance Review process
- Working in conjunction with external auditors and internal Allwyn Draw and Broadcast teams to conduct the Lottery Draws with Integrity and to publish Results with accuracy
- Ensure all shifts are appropriately trained with supporting policies process and procedures
- Attend regular Management team meetings to contribute to discussions on operational issues and team performance levels. To take feedback and use to improve Operational processes and procedures
- BIA and BCP plans in place and regularly tested to ensure continuity in the event of a site disruption
- Support internal and external audits to ensure compliance
- Ensure the Operations centre have the correct tools and monitoring in place
- Ensure monitoring of all Allwyn systems (24x7x365) including Infrastructure Networks Storage systems Applications and Batch processing to identify problems or delays and to take appropriate corrective actions
- Working in conjunction with external auditors and internal Allwyn Draw and Broadcast teams to conduct the Lottery Draws with Integrity and to publish Results with accuracy
- Provision of central system Operation for the EuroMillions draws in Live and test scenarios (SL1).
- Carrying out a wide and diverse range of other duties and responsibilities to support the business
- Attend various meetings to represent the interests of the Operations Centre
- You will embed a CSIP continuous Service Improvement ethos amongst the teams by identifying and delivering improvements to the running of the Operations Centre
- Represent Operations at Project meetings review requirements that affect the Operations team and provide informed feedback where required
- Finally you will be a clear communicator with the ability to take ownership of issues and drive through decisions to conclusion
What experience were looking for
- 10 years of experience in an operational role
- 5 years experience in leading teams
- Ability to work in a fully regulated business
- Demonstrated ability to drive results inspire teams and foster a culture of innovation and excellence
- Proven supplier management skills
- Nice to have experience in Gaming/Lottery sector or other heavily regulated environment.
- Strong analytical and decision-making skills
- An ability to nurture and enhance the capabilities of your team ensuring you grow their skills and support their career development
- You thrive on responsibility and completing tasks in a timely manner with good clear communication
- You are equally comfortable working independently and in a team to deliver excellence working across boundaries and within the wider technology function
- Strong stakeholder management skills able to understand and relay strategic objectives and plans and drive alignment
- Excellent communication and influencing skills including the ability to explain complex technical challenges in a simple and effective manner
Key Measures of Success:
- Team Alignment Highly motivated and high performing
- Team utilization Resource allocation sufficiently resourced shifts
- Staff satisfaction Work life balance and strong satisfaction scores
- Knowledge - Good understanding of the core gaming systems
- Suppliers Good supplier management
About us:
Weve developed ground-breaking technologies built player protection frameworks and have a proven track record of making lotteries better.
- Innovation - We pride ourselves on it! Were constantly looking for new ways to excite our customers bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
- Giving back Did you know that playing the lottery generates around 30m a week for charities and good causes in the UK Our aim is to have doubled this number by the end of the first 10 year licence
- Sustainability Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this
- Inclusion and accessibility We are making all parts of The National Lottery inclusive whether you play a game in a store or online.
If you need any assistance or adjustments to this job description or in the application process please contact a member of the talent team at and well be happy to help.
An inclusive reward offering with wellbeing at the centre
At Allwyn weve put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers.
Heres a list of some of the fantastic benefits we offer
- Company bonus scheme
- Matched pension contributions up to 8.5%
- 26 days annual leave 2 Life Days (and bank holidays)
- Complimentary Private Medical
- Life Assurance
- Enhanced Maternity & Paternity leave
- 500 wellness allowance
- Access to nutritional advisor and personal trainers
- Discounted Health Assessments
- Complimentary Financial coaching
Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues we continue to create a place of work where people feel rewarded and can succeed.
A place of belonging
We want to create one of the UKs most inclusive organisations where people can bring the best of themselves to do their best work every day for the benefit of good causes.
Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination harassment or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs the job requirements and the individual qualifications. Allwyn encourages applications from individuals regardless of age disability (visible or hidden) sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.
We are a Disability Confident Leader which means weve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.
Required Experience:
Manager
Employment Type
Full Time
