Mortgage Enquiry Consultant | S1 | Homes Direct | Bradford
Mortgage Enquiry Consultant | S1 | Homes Direct | Bradford
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Job Description
Title Mortgage Enquiry Consultant S1 Homes Direct Bradford
Join our community:
If you are passionate about working in Mortgages and delivering a best-in-class customer service and want to build a career doing what you love wed like to hear from you.
Were hiring full time Mortgage Enquiry Consultants in our Homes Direct Sales team at Santander House in Bradford with a starting package of 27492; this is made up of a base salary of 24992 along with an additional 500flexible benefit and up to a 2000 discretionary performance related bonus.
As a Mortgage Enquiry Consultant (MEC) youll be the first person our customers speak to when they are looking to apply for a mortgage via the telephone or digital channels. Youll be accountable for progressing and tracking initial enquiries through to proceeding with an application ensuring our customers have a great experience and understand the next steps with their desired choice of channel.
Youll be part of an expansive team working closely with our Mortgage Relationship Managers and Mortgage Advisers to give our customers a fantastic experience from start to end of their application and allows you to gain experience and insight and to support progression into the other Mortgage Telephony based roles. This includes the potential opportunity to study for funded professional qualifications such as CeMap.
The difference youll make:
Determining customer eligibility for mortgage product options completing key checks and referring customers online or through to your colleagues to continue the application of their choice providing a seamless application process
Delivering an exceptional customer experience in a complex and fast paced environment
Adhering to all quality and control procedures ensuring the delivery of an excellent customer experience with all quality and risk objectives being met
Determining and maximising any additional opportunities to discuss additional product offerings where there is a customer need
Seeking and acting on feedback from colleagues to ensure high quality of referrals and customer satisfaction
What youll bring:
Excellent communication and customer service skills to allow you to speak with customers over the telephone (such as articulate clear good listening/questioning skills showing empathy where appropriate)
A positive attitude and a passion to support and help customers with their mortgage needs.
It would also be nice for you to have:
Previous customer service experience
An understanding of Santander Mortgages
The ability and/or willingness to utilise the available tools to support customers and their outcomes
What else you need to know:
This full-time permanent role is based in Bradford where you youll work five seven-hour rotational shifts between 09:00 to 18:00 Monday to Friday and 09:00 to 14:00 Saturday (lieu days will be given when working Saturdays).
We want our people to thrive at work and home and to be able to deliver the best outcomes for our customers and to help each other develop. To support this we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).
If you apply for this role in this location its important you consider your travelling distance time and cost from your home to the office location.
Free onsite car parking is available on a first come first served basis.
Were happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process if you need any further information regarding this.
Inclusion
At Santander were creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts retains and develops the most talented and committed people through living our values of Simple Personal and Fair.
How well reward you:
As well asasalary we offer a wide range of benefits that you can choose from and tailor to your needs.
Starting salary of 24992 plusa 500annual cash allowance to spend on our great range of benefits.
25 days holiday plus bank holidays which increases to 26 days after 5yrs service with the option to purchase up to 5 contractual days per year.
Eligible for a discretionary performance-related annual bonus which could equate up to 2000
Voluntary healthcare benefits at discounted rates. Including: gym membership medical insurance dental insurance and health assessments.
Free access to a range of digital health services including GP.
Free access to wellbeing apps and up to three weekly online classes.
We put 8% of salary into your pension even if you dont contribute yourself. Well pay in up to 12.5% of salary if you contribute as well and you can take some of our contribution in cash if you prefer.
Protection for you and your family with company-funded death-in-service benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
Support your favourite causes through charitable giving and our community partnerships.
Share in Santanders success by saving or investing inour shareplans.
24/7 access to an online employee discount platformincluding retailers entertainment eating out travel and more.
As a Santander UK employee you can request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services
Learn more about our benefits and family friendly policies
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However if you do not have a right to work or an application for a working visa / permit is unsuccessful Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next:
If this sounds like a role youre interested in then please apply.
If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through email. You can contact us at .
Required Experience:
Contract
Employment Type
Full-Time
