Sr. ServiceNow Developer
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Job Description
Job Description:
In this position you will play a key role in implementing configuring and maintaining the ServiceNow platform driving business process automation and delivering seamless IT services management solutions to improve efficiency across various business functions.
Key Responsibilities:
Participate in the full ServiceNow implementation lifecycle including requirement gathering solution design configuration testing and deployment.
Design and configure ServiceNow modules such as ITSM (Incident Problem Change Management) ITOM HRSD and others based on business needs.
Develop integrations between ServiceNow and other enterprise systems using REST SOAP and other relevant technologies.
Implement workflows business rules and automation to streamline processes and improve user experience.
Work closely with IT teams business stakeholders and other ServiceNow professionals to align solutions with organizational goals.
Provide post-implementation support troubleshooting and maintenance of the ServiceNow platform.
Create and maintain comprehensive documentation for processes configurations and solutions. Ensure that best practices and ITIL frameworks are followed.
Assist with upgrades patches and new releases to ensure platform stability and enhancement of functionality.
Provide training and support to end users and junior team members as needed.
Required:
Proven experience in working with ServiceNow (Developer Consultant or Administrator roles).
Strong knowledge of ITSM processes such as Incident Problem Change and Knowledge Management.
Familiarity with ServiceNow modules like HRSD ITOM Virtual Agent Application Portfolio Management (APM) etc.
Expertise in ServiceNow scripting (e.g. Business Rules Script Includes UI Actions etc.).
Experience in developing ServiceNow integrations using REST SOAP Web Services and other integration techniques.
Solid understanding of ITIL best practices.
Experience in working with Agile methodologies.
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Required Experience:
Senior IC
Employment Type
Full-Time
