Team Lead - Coach
Team Lead - Coach
Posted on :
26-08-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
OJT Management & Coaching:
Supervise and mentor new agents during the OJT phase.
Drive sales numbers through daily huddles motivation and live call monitoring.
Conduct role plays side-by-side coaching and feedback sessions.
Instill discipline punctuality and ownership among trainees.
Sales Performance & Monitoring:
Track daily sales conversions and targets of the OJT batch.
Identify bottom performers early and implement action plans to improve them.
Share best practices and strategies from top performers to uplift team performance.
Reporting & Analysis:
Prepare daily/weekly performance reports (sales numbers quality attendance).
Work closely with trainers QAs and management to improve OJT outcomes
Team Leadership & Culture Building:
Build a positive and motivating culture in the OJT team.
Ensure compliance with process guidelines and sales ethics.
Qualifications & Requirements:
Experience: Minimum 2 years in telesales/BPO sales with at least 1 year in a supervisory or team handling role.
Employment Type
Full Time
Key Skills
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