Bus Operations Contract Manager - Denver

CDOT for All

CDOTs strength is our people and our commitment to our people is to shape support and sustain the employee experience and ultimately create a supportive workplace where everyone regardless of gender race ethnicity religion national origin age sexual orientation gender identity citizenship status education disability socio-economic status or any other identity has the opportunity to thrive.

The eligible list created from this announcement may be used to fill current and future vacancies for a period of up to 6 months.

Within OIM the Division of Transit and Rail (DTR) is responsible for the planning development finance operation and integration of transit and rail services into the statewide transportation system. The Division in coordination with other transit and rail providers plan promote and implement investments in transit and rail services statewide. This position is part of the Bus Operations Team within DTR. This team provides a comprehensive approach to transit operations and service enhancement by planning developing delivering and managing statewide intercity regional and rural bus services with various service providers throughout the state.

About the Position

• Manage the success of large complex bus operating and vehicle lease contracts across the entire Bustang system by managing the scope budget and schedule as outlined in the contract.

• Oversee contracts during the entire life cycle including setting deadlines assigning responsibilities monitoring and summarizing progress and identifying communication needs of the contract to ensure a high-quality delivery of Bustang services.

• Manage all compliance oversight and project monitoring to keep contracts on task and operating within all applicable State and/or federal standards based on the funding source of the contract and the documented project charter scope schedule timeline and budget.

• Review and manage all required project documentation using Google Suite applications.
  

• Coordinate with contractors to compile and submit all required documentation for any budget scope and period of performance revisions for assigned projects and submit procurement requests for contract modifications.
  

• Provide technical support to contractors communicate and record progress with internal and external parties using Google Suite applications and CDOT financial management systems.
  

• Closeout completed contracts and work with the OIM Finance & Administration team to close out funds in SAP in a timely manner.
  

• Review contract performance and identify areas of improvement to increase the efficiency of invoice submissions by contractors.
  

• Lead cross-functional teams and engage CDOT subject matter experts to manage all contract lifecycle activities associated with Bustangs high-visibility projects. Projects may be short or long-term across one or more divisions within CDOT.
  

• Create purchase orders shopping carts and assist with vendor sourcing for the Bustang program.
  

• Develop amendments option letters and related contract materials to respond to ongoing needs for active contracts.
  

• Track manage and forecast costs as well as develop budgets for services being procured.
  

• Assist the Service Planning Manager and Bus Operations Manager in providing and monitoring a high level of customer service including the following areas: courteous drivers clean buses on-time performance and rider safety.
  

• Assist with regular scheduled meetings with the operating contractors regarding service improvements related to their contract and CDOTs goals for the Bustang program.
  

• Schedule and conduct service ride checks and complete ride check reports.
  

• Answer customer inquiries including complaints and commendations settle all disputes and ensure the contractor is providing appropriate compensation when necessary.

• Other job duties as assigned.
  

Work Environment:

• Primarily 8:00 am 5:00 pm work hours Monday-Friday with the opportunity for flexible work hours.
• After a training period you will likely work a hybrid schedule with a combination of in-office and remote work.
• Travel to locations where Bustang operates for inspection of the contractors maintenance facility bus inspections and occasional bus rides and road safety checks.
• Required to operate CDOT vehicles.

Experience Only:

• At least 7 years of full-time professional work experience in public administration business administration accounting finance law transportation planning transit administration or other work related to the major duties of this position which included 3years of experience with a primary focus on any of the following:
  • Contract administration including monitoring contract performance
  • Project management (developing scope schedule budget and evaluating/monitoring performance)
  • Managing transit operations including service planning ensuring customer service and providing public relations

OR

Education and Experience:

• A combination of relevant education and experience equal to at least 7 years.
  • Education from an accredited college or university with coursework in public administration business administration accounting finance law transportation planning or another field of study related to the duties of this position will be considered.
  • Full-time professional work experience with a primary focus on any of the following will be considered:
    • Contract administration including monitoring contract performance
    • Project management (developing scope schedule budget and evaluating/monitoring performance)
    • Managing transit operations including service planning ensuring customer service and providing public relations

College Transcripts:If you are using education to qualify a legible copy of your official or unofficial college transcript(s) or an official foreign credential evaluation report must be submitted with your application. Transcripts must show the name of the school completed credit hours and (if applicable) that a degree was conferred. Transcripts from colleges or universities outside of the United States must have been assessed for U.S. equivalency by a NACES educational credential evaluation service. The credential evaluation report must be an official report. Failure to provide a transcript or official foreign credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this position.

Conditions of Employment

• Must pass a pre-employment screening which may include social security number trace criminal records check public court records check educational records and driving records checks. More information in the supplemental information section.

• A current valid drivers license is required for all Colorado Department of Transportation (CDOT) positions which require operating a state or personal motor vehicle to perform one or more essential functions of the position.

Preferred Qualifications

Theexceptional applicantwillpossess the proven ability or accomplishment in the following:

• Demonstrated success with the duties listed in the Description of the Job section;

• Years of State service experience related to the duties of this position;

• Highest work/personal ethics and integrity;

• Experience with contract management;

• Strong attention to technical detail and accuracy;

• Comprehensive knowledge and experience with the rules and regulations pertaining to the Federal Transit Administration Americans with Disabilities Act as Amended Title VI of the Civil Rights Act of 1964 and the Federal Motor Carrier Safety Administration (FMCSA) Drug and Alcohol requirements and Hours-of-Service regulations;

• Comprehensive knowledge and experience in transit administration and/or operations that included service planning ensuring customer service and providing public relations;

• Experience with performance improvement focused data analytics and reporting;

• Proven ability to manage multiple assignments priorities and projects in a demanding environment;

• Ability to work under tight deadlines and be adaptable to changing assignments;

• Ability to take initiative to solve problems in an innovative manner;

• Ability to partner with public and private organizations special interest groups elected and appointed officials in situations which may be politically sensitive;

• Ability to work with the general public professional consultants and staff with sensitivity to their needs priorities promises made and commitments;

• Ability to negotiate mutually acceptable solutions and build consensus through give and take;

• Excellent interpersonal and relationship building skills;

• Excellent time and project management skills including prioritization and multi-tasking ability;
  

• Excellent reasoning investigative analytical and problem solving ability;

• Excellent facilitation presentation and communication skills both written and oral;
  

• Passion for safety;
  

• Experience driving for a fixed route bus service;
  

• Ability to work effectively in both independent and team situations;

• Fluency in Microsoft Office Suite (Word Excel PowerPoint) Gmail and Google Applications SAP and the ability to quickly learn other software systems.

Complete Applications must include the following documents:

1. A complete CDOT Application for Announced Vacancy (please submit online using the green APPLY button at the top of this announcement)

2. A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)

3. A cover letter that describes your interest in this position how your experience aligns with the minimum and preferred qualifications of this position. Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement.

4. A detailed chronological resume. Resumes must be uploaded as an attachment to your online application.

5. If you are using education to qualify a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school or your NACES accreditation. Please submit this as an attachment to your online application.

6. If you are a veteran a copy of your DD214. Please submit this as an attachment to your online application.

Please note that you may redact information on your attachments that identifies your age date of birth or dates of attendance at or graduation from an educational institution.

Only complete applications submitted by the closing date for this announcement will be given consideration. Every effort must be made to submit all application materials by the announcement close date. Where unusual circumstances prevent timely acquisition of transcripts they must be submitted within five business days of the announcement close date. Resumes will not be accepted in lieu of a completed application. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do including hiring employment and advancement opportunities.

Notifications:

EHarp (SAP #/PCR #62678)