Data Center Engineer

About the Role

We are actively seeking an experienced Data Center Engineer for our Infrastructure Reliability team. This individual will be responsible for building and installing multiple hardware components that make up the companys infrastructure with a focus on long-term planning design and optimization of the data center environment.

This role includes managing hardware software and network connections to ensure the reliability security and efficiency of the data centers operations. Tasks include installing and configuring equipment troubleshooting issues performing maintenance and contributing to disaster recovery planning.

The ideal candidate will exhibit a deep understanding of data center technologies strong analytical and troubleshooting skills and excellent communication abilities.

*This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products collaborating with global teammates based primarily in the United States.

Key Responsibilities

• Design and implement new data center infrastructure optimizing for performance scalability and future growth while ensuring security.

• Build manage and maintain company infrastructure in global data centers.

• Perform equipment installations compute network storage racks PDUs cabling etc.

• Closely monitor infrastructure to prevent failures and service degradation.

• Monitor and calculate power usage power balancing and power availability in each cabinet.

• Collaborate with other engineers and IT professionals to achieve common goals and resolve issues.

• Communicate and coordinate with remote hands in remote data centers providing technical direction as needed.

• Maintain asset inventory in DCIM for both production and lab environments.

• Perform all shipping and receiving duties including RMA activities.

• Maintain impeccable documentation around our datacenter configuration.

• Set standards of excellence for all datacenter operations.

• Perform regular maintenance tasks such as cleaning inspecting and replacing components to ensure longevity.

• Update and manage tickets and tasks in a timely manner.

• Follow change management processes and participate in off-hours change windows.

• Provide 24x7 support as needed.

• Participate in on-call rotation incident response and root cause analysis for platform reliability issues.

• Work comfortably with command line interfaces.

• Demonstrate familiarity with Linux and other CLI operating systems.

• Understand server storage and internet technologies.

• Ability to lift up to 75 lbs.

Requirements

• Strong technical knowledge of networking servers storage and virtualization.

• Experience with data center design implementation and performance optimization.

• Minimum of 4 years hands-on experience with data center technologies: compute network storage cabling racks PDUs etc.

• Expertise in planning cooling power and space resources.

• Linux/Unix system administration networking and SAN connectivity skills strongly desired.

• Experience working with vendors (quote-purchase process RMA processes support interactions).

• Coding skills to automate repetitive tasks and gather reporting information.

• Experience supporting a 24x7 customer-facing production environment.

• Ability to troubleshoot and solve hardware problems independently.

• Willingness to travel to various data center colocation sites within India and internationally.

• Bachelor of Science degree in Computer Science or equivalent experience.