ITOPS Integrator
Posted on :
26-08-2025
Employer Active
1 Vacancy
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Job Description
At CodeValue we are looking for an ITOPS Integrator to join our Passive Systems team within the Retail this role you will take part in monitoring troubleshooting and supporting mission-critical financial systems across multiple channels (web mobile and core banking). You will work closely with technical squads support centers and business stakeholders to ensure smooth system operations and high service availability.
Key Responsibilities
- Manage Tier-2 incidents and service requests (via Jira Mitav etc.) including prioritization and SLA compliance.
- Perform root cause analysis provide first-level investigation and ensure full resolution lifecycle tracking.
- Oversee continuous monitoring and control of systems using tools such as Splunk Glassbox and Dynatrace.
- Collaborate with squads to resolve cross-system issues and support new system rollouts.
- Build and maintain infrastructure for new and existing systems (certificates servers vaults services etc.).
- Maintain strong communication with support centers and provide professional service with high availability.
Requirements :
- Experience in IT operations integration or production support roles.
- Familiarity with monitoring tools (Splunk Dynatrace Glassbox) and incident management platforms (Jira Mitav).
- Knowledge of core architecture components (ESB TOBE Masila).
- Strong analytical and problem-solving skills with the ability to prioritize and multitask.
- High service orientation teamwork abilities and strong self-learning skills.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
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