Responsible Gambling Specialist
Responsible Gambling Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Who we are
Were part of Super Group the NYSE-listed digital gaming company behind some of the worlds leading Sports and iGaming brands.
At DigiOutsource we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products customer experience and security. Were empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who were looking for
Were on a thrilling journey of growth and innovation and we need passionate driven individuals to join us. At DigiOutsource every day is action-packed and we expect you to bring your return youll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer Supercharge your career with us and be part of something extraordinary.
Why we need you
Were on a mission to create extraordinary experiences for our customers and we believe that your unique skills passion and superdrive will help us achieve our vision.
As a Responsible Gambling Specialist youll be supporting the delivery of our Customer Interaction Programme as well as all tasks covering assisting and protecting our customers to ensure they are gambling responsibly. This will help us excel at creating a safe environment for our customers to stay ahead of the game.
What youll be doing
As part of your role your responsibilities will include:
Conducting account reviews to determine whether a Customer Interaction Programme (CIP intervention is required and which level of intervention based on a thorough review.
Performing appropriate actions on accounts that support Responsible Gambling (RG).
Conducting follow up calls to customers who contact the Customer Call Centre (CSC) threatening suicide or self-harm.
Completing all RG-related inbound emails received from customers and taking the relevant action.
Reviewing RG tasks conducted by the CSC when required and assessing and where necessary.
Provide compliance and Responsible Gambling (RG) process direction and assistance to the CSC.
Informing the RG Team Lead (TL) of any higher-level interventions.
Liaising with the RG Service Manager and the Customer Care Operations Manager when needed.
Actioning ad-hoc escalations and queries.
Reviewing self-exclusion removal requests and executing in line with process.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills youll bring to the table
The necessary skills that we require for this role include:
A degree or diploma in behavioural science legal or regulatory compliance.
Minimum 12 months working experience in a role that equips you with sound knowledge of the Responsible Gambling Policy and Procedures.
Strong verbal and written communication skills with the ability to convey complex ideas clearly and effectively
Ability to identify analyse and conclude behaviour outside of the normal.
Experience working collaboratively in cross-functional teams with a focus on achieving shared goals
Expertise in managing multiple projects simultaneously with a track record of delivering on time and within scope
Exceptional attention to detail ensuring high standards of quality in all outputs
Ability to adapt quickly to changing environments and priorities maintaining effectiveness in dynamic situations
Must be self-motivated and pro-active with impeccable problem-solving skills.
Ability to identify analyse and conclude behaviour outside of the normal.
Desirable skills youve got up your sleeve
It would be great if you also have some of the following skills:
In-depth knowledge of sports betting markets including odds calculation betting types and market trends
Previous experience in the online gaming or casino industry with a strong understanding of player behaviour and industry regulations
Previous experience in Risk & Fraud
Familiarity with gambling regulations and compliance requirements in various jurisdictions ensuring adherence to legal standards
Experience in developing and executing customer retention strategies
Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
Adaptability
Ownership and accountability
Initiating action
Resilience
Team orientation
Integrity
Innovation
What youll get back
We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
Were dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
Your hard work and achievements wont go unnoticed. Our innovative Performance Tool ensures you receive regular constructive feedback helping you to continuously improve and reach your full potential.
Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
Competitive Remuneration
Subsidised Medical Aid or GAP Cover
Insurance Benefits (including Group Life and Income Continuation Benefit)
Funeral Fund & Funeral Fund Top Up
Subsidised Retirement Annuities
Employee Incentive Plans
Free Daily Meal
Free Massages On-site
Free On-Site Gym
Group Life Cover
Funeral Fund Benefit
Financial Services Assistance
Employee Assistance Programme
Curro School Fees Benefit
Income Continuation Benefit
Leadership Training
Referral Bonus
Medical Aid Subsidy
Free Sleep Coaching
On-site Barista
Retirement Annuity Subsidy
Team buildings
Be part of that Superclass feeling.
At Super Group diversity is part of our DNA. With teams across 16 countries 85 nationalities and 19 languages we take equal opportunities seriously championing a supportive inclusive and empowering environment wherever you are in the Group.
Its all about putting your experience first and ensuring honesty and fairness in all we do.
Here your growth is supported and your contributions valued.
Game on!
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.
Should you not hear from us within 2 weeks please deem your application as unsuccessful.
The perfect place to work play and grow!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
